Remote Patient Monitoring Services

24/7 Remote Patient Monitoring Solutions

Make most of Telehealth and offer your callers remote patient monitoring (RPM) to gather patient data outside traditional healthcare settings.

Virtual Assistant Icon

Let’s Discuss Your Patient Monitoring Needs

Many people aren’t familiar with or have heard of the term remote patient monitoring (RPM). Essentially, this refers to a method of healthcare delivery that uses information technology (IT) to gather useful patient data outside of traditional healthcare settings.

With patient monitoring systems that rely on direct information, we have consumer-friendly personal tech products that allow medical experts to track the condition of their patients.

However, in times like these and with systems like these, communication is prioritized, especially over the phone. At AnswerPro, we provide telephone answering services for healthcare organizations, which makes us a perfect fit for Remote Patient Monitoring (RPM).

Our Telehealth Approach

Our answering and call center services are part of “telehealth,” another technology bridge to facilitate interaction between clinicians and patients at home. Even though telehealth is a broader term, it still refers to the healthcare industry and can be tailored to meet your specific needs, as well as the needs of your patients.

We Help Doctors Connect Better with Their Patients

Read More >

HIPAA Certified Call Center Services Designed Around Your Needs

Read More >

Benefits of Working with AnswerPro

Telehealth and remote patient monitoring (RPM) are technologies of the future. These are two words that are used interchangeably and our team at AnswerPro can show you how you can use these technologies to enhance your medical approach and become the go-to clinic for your patients.

HIPAA-certified and trained, with decades of combined experience, our RPM agents can connect patients to clinicians and help your medical facility evolve by utilizing innovative approaches.

Read More >

We Put an End to Missed Calls and Long Hold Times

Medical practices work with AnswerPro and make the most of our call center solutions to improve patient care and operational efficiency. We are here to remove barriers and implement systems that make it easy to communicate, facilitate patient care, and transfer data from and to patients securely.

Partnering with us means that you will get a 24-hour answering service that works without interruption and is available to any of your healthcare providers and patients. We are here to efficiently manage your call volume and adapt to it, being there for your patients 24/7.

 

We Are Experts at Multi-Tasking

Our focus is to increase productivity, and our experience allows us to multi-task and solve problems fast. Each AnswerPro triage and RPM nurses are experts with patient care. Our virtual receptionist services also give you the option to screen calls, customize your script, and have your outsourced telephone answering service use a series of specific questions to serve your patients better.

 

We Remove the Stigma Around RPM And Telehealth

Patients under care at home are focused on their health, safety, and recovery. They don’t want to visit clinics or doctors, which is why the entire point of Remote Patient Monitoring (RPM) makes sense.

AnswerPro supports this form of patient care, removing the stigma around telehealth and remote patient monitoring, improving communication with caregivers and providers, and streamlining information.

 

AnswerPro Makes Patient Monitoring Easy for Clinics

For clinics and healthcare organizations, we are more than just a 24-hour call center. Our remote patient monitoring service gives you complete visibility into the chronic, post-acute, and all the other data related to your patients. You can make decisions and monitor your patients assisted by a team of professional nurse triage agents.

In the long run, these services are designed to help you ensure adherence to treatment plans, the accuracy of medication dosage and timing, reduce unnecessary ER and clinic visits, and empower clinicians by improving visibility into patient wellness between visits.

 

We Can Take Messages or Route Calls to You

If your callers need more information or speak to an actual doctor or physician, our agents can re-route the call to you or take messages. Polite and courteous, they can ask for the caller’s number, take their message, or give them the information they need.

Customized Answering Services for RPM And Telehealth Clients

Below, we are listing some of the extras and additional services that we provide for our healthcare clients:

24/7 Answering Services

Read More >

Appointment Scheduling

Read More >

Call Routing

Read More >

Message Taking

Read More >

Overflow Support

Read More >

Our Clients

"At Bordner Home Improvement we value communication more than most because in our industry of construction and remodel communication with contractors can be tricky. Sometimes non-existent. So we partnered with AnswerPro to make sure that our clients are getting a live agent locally in Kansas City that is picking up their call and can answer some of their questions and route their calls to the right people. AnswerPro is amazing at being an extension of our business. They take calls when our local office can’t and we have gone down to a very low voicemail rate and have live agents taking calls. Their customer service is 110% and their response rate is bar none. Very grateful to be using AnswerPro for our business to grow." - Bordner Fleenor | Bordner Home Improvement

HIPAA Compliance
AnswerPro is fully compliant with the HIPAA Standards for Privacy, Electronic Transactions and Security (including the HITECH Act and the Omnibus Rule of 2013). AnswerPro has implemented policies, processes and procedures designed to ensure compliance with Federal and State information security laws, regulations and rules and monitors ongoing compliance efforts and maintains various reporting mechanisms that are required by law of requested by its customers. AnswerPro recognizes that it is a key business partner with its customers and will continue to provide all of its various programs and services in accordance with the relevant requirement of all state and federal laws and regulations including as applicable HIPAA.

Get In Touch

Fill out the form below to learn how AnswerPro can help your organization become more competitive, assisting you with patient calls and ensuring that every patient gets the appropriate type of care.

877.573.6981