Answering Service FAQ
Here is a list of some of the most frequently asked questions we get about our Answering Service and Call Center Solutions. If your question is not listed below, give us a call or submit your inquiry via our contact form, and we will follow up with you shortly.
Why Work with AnswerPro
If you visit Our Difference page, you will see that we have been answering phones for various industries for well over 60 years. Since 1956, we have delivered answering and call center services with enthusiasm and professionalism.
Commitment to Excellence
This commitment to excellence ensures an incredible caller experience every time. We stand out from the competition because of our unique culture, highly tenured staff, vast expertise, and customized approach to every client.
One of the secrets to our success lies in the fact that we don’t work to close a sale — we want to earn your business and become a resource and partner with you for years to come. We take a consultative approach to understand your needs and create a solution that best works for you and your business.
Below is a list of our most frequently asked questions (FAQs) here at AnswerPro. If you do not see your particular question listed below, please reach out to us directly to get you the information you need.
Ideal for all industries and business types, our award-winning answering service helps doctors, lawyers, contractors, trades professionals, small businesses, and large corporations. We can answer all of your calls, take messages, provide urgent/emergency dispatch, facilitate product orders, and schedule appointments.
The feature is handy if you have both an office line and a cell phone. With it, calls can be transferred to any phone you want. Whether you are on the move or unavailable, we ensure that your callers speak with a professionally trained live agent that represents your company's voice and delivers a WOW experience during every call.
The best way to obtain the cost of an answering service is to visit our Pricing page, where you can read more details about our pricing.
We give you plenty of opportunities for your business to stay virtually open 24/7/365. Our team of professional call experts will act as an extension of your front office team. They can answer general inquiries, set appointments, and capture new leads for your business — to name a few.
The best way to see where our offices are is to visit our Locations page. You will quickly see that wherever your offices are located, we can answer your phones regardless of city or state. We answer for many national and international companies of all sizes and industry types.
The main goal of our HIPAA compliant answering and call center service is to ensure the privacy expectations of medical facilities and practitioners. Our telephony platform and training protocols allow us to protect patient data and ensure that we go above and beyond the standard expectations of securing the patients' PHI (Protected Health Information). AnswerPro stands behind every medical business as a business associate, ensuring that you are in compliance with following HIPAA regulations.
HIPAA Compliance Statement
AnswerPro is fully compliant with the HIPAA Standards for Privacy, Electronic Transactions, and Security (including the HITECH Act and the Omnibus Rule of 2013). AnswerPro has implemented policies, processes, and procedures designed to ensure compliance with Federal and State information security laws, regulations, and rules. We monitor ongoing compliance efforts and maintain various reporting mechanisms that are required by law. AnswerPro recognizes that we are a vital business partner with our clients. We will continue to provide all of our various programs and services required of all state and federal laws and regulations, including as applicable HIPAA.
From small businesses, large enterprise corporations, contractors, service providers, real estate agents, plumbers, etc., we can satisfy every caller's needs and exceed their expectations — every time and every call.
You have complete control as to when we answer your calls. Whether during after-hours or for call overflow, we’ve got you covered.
Included in this training is a requirement that all agents and receptionists complete a HIPAA compliance curriculum. Once an agent successfully passes their final examination, they are deemed professionally certified by ATSI.
We can also support your HR department with streamlining employee attendance records and provide other confidential hotlines.
Our employee reporting solutions give you a dedicated phone line that your employees can call to report tardiness and absences and provide medical leave updates. Our agents will answer this line and forward the information to the respective department, supervisor, or group.