Nurse Triage Telephone Service

24/7 Nurse Triage Telephone Service

Our triage nurses specialize in providing assistance over the phone to help doctors prioritize patient care. This relieves a tremendous amount of stress for medical professionals, and this type of service is something many healthcare organizations can benefit from.

AnswerPro provides front-line nurse triage support for all of your patient calls. Initial calls will be answered by a non-clinical call agent who with then refer to a licensed Triage Nurse.

We will customize your medical telephone answering services according to Barton Schmitt protocols so as to meet your custom needs. We are here to help you focus on critical case requirements while we assess and guide your patients through the next steps they should take as it pertains to their needs.

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Let’s Discuss Your Nurse Triage Answering Service Needs

Our nurse triage telephone answering services are here to assist you with maximizing your provider capacity. We screen, educate, and support those in need of immediate assistance. It’s important to mention that our nurse triage team includes U.S. based nurses only. We provide triage by registered nurses that have many decades of combined experience in emergency nursing. All of our nurses have completed additional education when building their triage knowledge and skills and adhere to all appropriate practice standards and accreditation.

Our trained staff is always ready to provide live answering services 24/7. We provide Nurse Triage answering services for doctors, physicians, ACOs, and other healthcare professionals. We tailor each medical call script to your specific needs and ensure that your patients receive high-level and responsive care day and night.

Professional Nurse Triage Services

Our Nurse Triage call center in Omaha, NE, is available 24/7/365. With it, you can improve your patient experience, reduce unnecessary visits to your clinic or health care facility, cut down your costs, and grow your practice. AnswerPro provides you with a suite of Nurse Triage telephone answering solutions, including 24/7/365 medical triage as well as the following features.

24/7 Live Medical Answering Service

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Appointment Scheduling

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HIPAA Compliant

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First Responder Medical Messaging

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On-Call Scheduling

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What is a Triage Nurse?

Our call center platform works with registered nurses to answer calls and gather details regarding any concerns, needs, symptoms, or information that patients provide. Our registered nurses will use their clinical judgment, critical thinking, and industry-leading protocols to assist with all patient inquiries and direct them to the needed type of care.

AnswerPro is a proud partner of many healthcare organizations and offers best-in-class Nurse Triage support in Omaha, NE. We will answer all patient calls, provide patients with information, and route-specific calls to the right medical doctor, specialist, or department.

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Benefits of Working with a Nurse Triage Answering Service

There are multiple benefits of using our Nurse Triage answering services. Physicians and medical practices have seen great success in reducing unnecessary ER visits, thereby improving responsiveness and increasing patient satisfaction. Our registered nurses work to provide information from evidence-based adult and pediatric protocols. We follow industry guidelines to ensure that all patient needs are adequately met and addressed. With years of experience in providing telephone nurse triage, we can support any significant increase in patient calls and help healthcare organizations with growing needs. If you need immediate support with your patient calls, look no further than our nurse triage answering service as your turnkey solution designed to offload calls and direct patients to the most appropriate level of care.

Benefits of Nurse Triage Services for Physicians and Medical Practices

Increased Patient Satisfaction

Reliable Assessment of Patient Level of Care

Customized clinical directives for personal care

24/7 Patient Availability

Scheduling and Intake Processing

Nurses licensed in all 50 states

Reduced Stress on Healthcare Providers

Improved Primary Care Follow Up

Decreased Healthcare Expenses

Nurse Triage Services for Every Healthcare Organization

AnswerPro offers nurse triage services and medical answering services for every type of organization in the healthcare industry. We have decades of experience meeting the unique needs of our clients.


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Doctors & Physicians

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Medical Clinics

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Our Clients

"I just wanted to take a moment to share how incredible your team is. You all use the term “partnering” often and that is exactly what it feels like. We KNOW that your staff is in the worst position. They are receiving calls when people are frustrated. Your team is always so positive and communicates details so well. From the staff that is managing calls to you guys answering our questions, it truly feels like a great team." - | Readiness Rounds

HIPAA Compliance
AnswerPro is fully compliant with the HIPAA Standards for Privacy, Electronic Transactions and Security (including the HITECH Act and the Omnibus Rule of 2013). AnswerPro has implemented policies, processes and procedures designed to ensure compliance with Federal and State information security laws, regulations and rules and monitors ongoing compliance efforts and maintains various reporting mechanisms that are required by law of requested by its customers. AnswerPro recognizes that it is a key business partner with its customers and will continue to provide all of its various programs and services in accordance with the relevant requirement of all state and federal laws and regulations including as applicable HIPAA.

Nurse Triage Answering Service

Fill out the form below to learn how AnswerPro can help your healthcare organization become more competitive, assisting you with patient calls and ensuring that every patient gets the appropriate type of care.