Nursing Home Answering Service
At AnswerPro, we take pride in helping home and nursing care providers in many ways. Our professional receptionists understand that solid communication is key and are available for patients and their families 24/7.
Let’s Discuss Your Nursing Home Answering Service Needs
Providing end-of-life care is one of the most essential and challenging services offered. Nursing homes, assisted living, and hospice facilities routinely comfort and care for their patients and their families. They help patients manage their pain and provide emotional support and companionship. These responsibilities can be overwhelming, which is why many consider hiring a nursing home answering service.
Our experienced nursing home and hospice answering service will personalize your approach to every call. We can customize a script based on your needs and use our live-voice representatives for assistance. Our goal is to help you avoid missed or unanswered phone calls and negative first impressions.
Experienced Healthcare and Nursing Home Answering Service
Healthcare and nursing homes often receive calls from concerned family members and friends checking in on their loved ones. There are also many calls coming in from individuals in need of care and calls from hospital personnel for patient coordination.
AnswerPro is here to help you make most of these calls and build a positive patient experience with every answered call. Our agents fully understand the unique dynamics of long–term care and the associated emotional impact.
Our live agents understand the challenges associated with assisted living and hospice care and dedicate themselves to providing professional care any time you’re not available.AnswerPro has registered nurses in all 50 states that are fully trained in telephone triage. All of our call experts are certified to deliver HIPAA and PHI–compliant answering services.
Benefits of a Nursing Home Answering Service
The benefits of a nursing home answering service are endless. First of all, you get a team of live agents that can answer all calls, whether they are coming in after–hours, during weekends, or in the middle of the night. We understand that the personal healthcare industry requires responsive call answering, which is why we’re available around the clock.
You will quickly identify benefits such as reduced overhead costs, increased worker productivity, improved patient contact while delivering a positive patient experience every time. Most importantly, we ensure you never miss calls.
The team at AnswerPro has vast experience supporting nursing homes and healthcare organizations. We are HIPAA compliant and know how to deliver the perfect patient experience. Our after–hours answering can work as a stand–alone service or integrate into a full–service answering service plan.
With decades of experience, our professional receptionists know how to treat every caller with respect, care, and compassion. They are available 24/7 and ready to help you improve patient service.
Key Solutions for a Nursing Home Answering Service
24/7 Live Answering Service
We are always open to callers, whether it’s a holiday weekend, a busy day, or the middle of the night. Our receptionists ensure that you are available to your patients and always there to answer their calls
AnswerPro’s live agents are highly experienced in scheduling appointments across multiple platforms. We know what information is typically required and can work with most custom or specific CRM solutions to schedule and integrate appointments in your software.
HIPAA Compliant Answering Service
HIPAA is required by law for every associate dealing with patient health information (PHI). With AnswerPro, you don’t have to worry about HIPAA compliance. Our team of live agents is certified in this area and knows how to manage sensitive data accordingly
Nurse Triage Telephone Service
We have licensed telephone triage nurses who can assist callers with specific questions and provide out-of-hours services and advice. We are here to answer calls and direct patients to the appropriate level of care.
Emergency Call Routing
In cases of emergency, we can route calls to specific numbers. For example, we can route emergency calls to the appointed on-call employee or any other person as requested.
Secure Medical Messaging
We keep communication private and encrypted, meeting HIPAA security requirements and improving the efficiency of our services with instant message notification.
Employee On-Call Reporting
Your employees can call a specific number (set up by us) to report their on-call shifts, tardiness, or any other important feedback, ensuring effective reporting.
Frequently Asked Questions About Our Nursing Home Answering Service
What is a Nursing Home Answering Service?
Nursing home answering services provide assisted living facilities with live operators who can answer calls on behalf of your nursing home. By doing this, they help ease the burden of nurses, assistants, and coordinators.
Do your receptionists only answer the phone?
Our team is here to assist with any of your phone calls and ensure that every call is answered. However, our nursing home answering service team provides much more than this. They can schedule appointments, support back-office administrative tasks, reduce incoming call volume with screening, and fulfill any unique requirements you need from an assisted living receptionist.
Who will answer my patient’s phone calls?
AnswerPro’s team of bilingual operators are located in multiple states of the United States. All of them are trained and experienced in professional telephone answering services. Your callers won’t even notice that they have reached a call center.
Do you provide support to other types of nursing homes?
We support various assisted living facilities with cost-effective telephone answering solutions, from home healthcare to nursing homes, hospice facilities, and retirement homes. We support various assisted living facilities with cost-effective telephone answering solutions.
AnswerPro’s vast experience and tailored solutions can help any medical practice communicate responsively, reduce costs, and improve its bottom line. We are an industry leader in the field of medical answering.
AnswerPro is fully compliant with the HIPAA Standards for Privacy, Electronic Transactions and Security (including the HITECH Act and the Omnibus Rule of 2013). AnswerPro has implemented policies, processes and procedures designed to ensure compliance with Federal and State information security laws, regulations and rules and monitors ongoing compliance efforts and maintains various reporting mechanisms that are required by law of requested by its customers. AnswerPro recognizes that it is a key business partner with its customers and will continue to provide all of its various programs and services in accordance with the relevant requirement of all state and federal laws and regulations including as applicable HIPAA.