Dentist Answering Service
If you want your patients to reach a warm, friendly, and professional voice when they call your office, our dentist answering service is for you. Available 24/7 or after-hours only, our answering service solutions tailors to your unique needs. With AnswerPro, you never have to worry about missing calls again.
Let’s Discuss Your Dentist Answering Service Needs
Our experienced dental office answering service will personalize your approach to every call. We can customize a script based on your needs and use our live-voice representatives for assistance. Our goal is to help you avoid losing patients because of missed or unanswered phone calls and negative first impressions.
Experienced Healthcare and Dentist Answering Service
We have been working with many dental practices throughout the United States, helping with improving patient service. With excellent knowledge in the dental industry, we are here to provide after-hours, call overflow support, and emergency dentist answering services.
Plenty of dental offices rely on our after-hours message taking, including after-hours coverage, emergency call routing, appointment scheduling, and message taking. In other words, a complete solution that puts your dental practice closer to your patients. The fact that you can be virtually available via our answering service is something you can use to your advantage.
While improving your bottom line, our live agents will help you save on payroll costs. A specialized answering service for dentists comes at a fraction of the investment of hiring an in-house staff, and we’re available 24/7 compared to your team’s weekly or monthly schedules.
Benefits of a HIPAA Compliant Dentist Answering Service
Dental office admins know the importance of being available to callers. With AnswerPro’s answering service for dentists, you won’t have to worry about missing a call again or stress about secure call taking. We are here to help address each of your caller’s needs. Our professionally trained and HIPAA-certified live agents are trained to meet and exceed your expectations, giving you and your staff time to focus on your day-to-day tasks and other specific needs.
Registered NursesRead More >
Partnering with AnswerPro for answering services means your patients will always be able to reach your office 24/7. Our agents include registered nurses trained in telephone triage, and all of our staff is professionally certified to deliver HIPAA and PHI-compliant answering services.
Every Call AnsweredRead More >
We are HIPAA compliant, ensuring that all patient health information (PHI) is safe and secure. Available as an extension of your practice for full or after-hours support, we are here to grow with your dental practice and give your patients the professional help they need every time they call your office.
Essential Dental Office Answering Service
24/7 Live Answering Service
If your dental office is struggling with answering incoming calls, our live answering services give you full customer service support during and after your regular business hours. With us, you can provide your callers maximum attention and get the most out of your phone coverage, without worrying whether you miss any calls.
Appointment setting is a crucial component to any dentist office, and like any small business, staffing a team large enough to answer every phone call can be a challenge. We adapt to your online calendar and assist callers who want to schedule an appointment, modify, or confirm it. Our receptionists can increase efficiency, improve customer service, and ensure every caller has access to set appointments when a staff member is not available. Improve patient satisfaction and make sure your practice never misses an appointment request with our dental answering service.
Our team of live agents specializes in dentist telephone answering. We know how to greet patients, and we’re friendly and knowledgeable. However, at the core of what we do is HIPAA compliance, ensuring that all patient health information (PHI) is processed safely and securely. With our dentist answering service by your side, you can rest assured that you are working with a professional HIPAA Compliant telephone answering service provider.
Nurse Triage Telephone Service
When your dental practice is closed or you are unavailable, your patients can seek care over the phone through something that is known as telephone nurse triage service. At AnswerPro, we take pride in having well-trained triage nurses who know how to assess patients over the phone and can provide customer service that goes beyond typical call center services. With excellent listening skills and knowledge in evaluating patient information, they can determine and advise as to the next steps a patient needs to take to receive the required care.
Emergency Call Routing
Emergency call routing is also known as ECR and is a service that helps address emergencies in the shortest time possible. When a dental emergency occurs, patients appreciate the chance to talk to their dentists. Our triage staff can ask questions and screen real emergencies from calls that can wait and set. That is why at AnswerPro, we designed a solution that routes all emergency calls directly to specific phone numbers.
Secure Medical Messaging
A safe and secure answering service for you and your patients is essential to smooth operations. It is also one of the main points outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Communication is tricky, and it’s essential that PHI is not communicated by telephone and the data collected is protected and encrypted. At AnswerPro, we are here to receive all of your patient messages and add them to our secure system, preventing any breach of private or sensitive information.
Employee On-Call Reporting
We are here to manage all of your on-call employees and subcontractors. Thanks to our advanced employee reporting services, you can organize your schedule in a better way and share it between multiple departments. With our employee on-call reporting, you will get a dental answering service focused on one number that your staff calls to report their call-offs or on-call schedule.
Frequently Asked Questions About Our Dental Answering Service
What is a Dentist Office Answering Service?
Dental office answering services provide dentists with live operators who can answer calls on behalf of your dental office.
Do your receptionists only answer the phone?
While our team does provide value by assisting with phone lines to prevent callers from reaching your voicemail system, a professional dentist answering service can provide much more. Our team can schedule appointments, support back-office administrative tasks, reduce incoming call volume with screening, and fulfill the requirements you need from a dental office receptionist.
Who will answer my patient's phone calls?
Our bilingual operators include professional receptionists and telephone triage nurses located in multiple states across the country. All of our US-based call agents are experienced in answering as if they are at your front desk, providing exceptional customer support.
Do you provide support to other types of practices?
We provide answering services for general practices, orthodontists, periodontists, oral surgeons, and nearly every type of healthcare organization. AnswerPro is an industry leader in medical answering services, and we have experience designing tailored solutions for any type of medical practice.
AnswerPro is fully compliant with the HIPAA Standards for Privacy, Electronic Transactions and Security (including the HITECH Act and the Omnibus Rule of 2013). AnswerPro has implemented policies, processes and procedures designed to ensure compliance with Federal and State information security laws, regulations and rules and monitors ongoing compliance efforts and maintains various reporting mechanisms that are required by law of requested by its customers. AnswerPro recognizes that it is a key business partner with its customers and will continue to provide all of its various programs and services in accordance with the relevant requirement of all state and federal laws and regulations including as applicable HIPAA.