Dentist Answering Service

If your dental office is struggling with answering incoming calls, our live answering services give you full customer service support during and after your regular business hours. With us, you can provide your callers maximum attention and get the most out of your phone coverage, without worrying whether you miss any calls.

Appointment setting is a crucial component to any dentist office, and like any small business, staffing a team large enough to answer every phone call can be a challenge. We adapt to your online calendar and assist callers who want to schedule an appointment, modify, or confirm it. Our receptionists can increase efficiency, improve customer service, and ensure every caller has access to set appointments when a staff member is not available. Improve patient satisfaction and make sure your practice never misses an appointment request with our dental answering service.

Our team of live agents specializes in dentist telephone answering. We know how to greet patients, and we’re friendly and knowledgeable. However, at the core of what we do is HIPAA compliance, ensuring that all patient health information (PHI) is processed safely and securely. With our dentist answering service by your side, you can rest assured that you are working with a professional HIPAA Compliant telephone answering service provider.

When your dental practice is closed or you are unavailable, your patients can seek care over the phone through something that is known as telephone nurse triage service. At AnswerPro, we take pride in having well-trained triage nurses who know how to assess patients over the phone and can provide customer service that goes beyond typical call center services. With excellent listening skills and knowledge in evaluating patient information, they can determine and advise as to the next steps a patient needs to take to receive the required care.

Emergency call routing is also known as ECR and is a service that helps address emergencies in the shortest time possible. When a dental emergency occurs, patients appreciate the chance to talk to their dentists. Our triage staff can ask questions and screen real emergencies from calls that can wait and set. That is why at AnswerPro, we designed a solution that routes all emergency calls directly to specific phone numbers.

A safe and secure answering service for you and your patients is essential to smooth operations. It is also one of the main points outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Communication is tricky, and it’s essential that PHI is not communicated by telephone and the data collected is protected and encrypted. At AnswerPro, we are here to receive all of your patient messages and add them to our secure system, preventing any breach of private or sensitive information.

We are here to manage all of your on-call employees and subcontractors. Thanks to our advanced employee reporting services, you can organize your schedule in a better way and share it between multiple departments. With our employee on-call reporting, you will get a dental answering service focused on one number that your staff calls to report their call-offs or on-call schedule.