About AnswerPro
Who We Are
What started as an idea to revolutionize the way businesses receive calls led to a successful company with vast history and experience. Founded in 1956 in Mission, Kansas, AnswerPro is one of the leading pioneers in the telephone answering industry.
Our phones have been ringing for more than 60 years, and our expert call agents have always been dedicated to providing exceptional customer service for clients who require inbound call taking, order entry, telephone answering and messaging, urgent/emergency dispatch and HIPAA compliant medical answering and other customized call center services throughout the country. Serving large corporate entities and small businesses, we are here to assist you with managing your daily operations more efficiently and with fewer distractions.
What We Do
At AnswerPro, we take pride in offering answering services, customized call center solutions, and virtual receptionist services for clients of all sizes throughout the country. Our telephone answering services are ideal for businesses to seamlessly interact with their callers and answer all of their questions with confidence and assurance.
With a pleasant voice, the utmost respect for every caller, and a high degree of knowledge, our team of experts at AnswerPro ensures that every caller gets the information they need – and no call goes unanswered.
In times when companies around the globe see sales and customer service as separate entities, we view these functions as one. This is one of the differentiating value propositions that enable us never to miss an opportunity to assist your callers and improve patient care quality for our medical service providers.
Operating in a shared environment, our team of call center experts allows you to reduce your costs by sharing our call center experts with other clients. However, depending on your needs, we can also create a dedicated call agent team to support any level of call volume you have. This way, we give you the best of both worlds.
AnswerPro is here to show you that hiring our telephone answering services for overflow and after-hours calls can be a quick way to maintain efficiency for your in-house team and quickly recognize the benefits of our call center services.
Why AnswerPro?
Providing top-notch customer service over the phone takes more planning and strategy than you might think. We are here to answer all of your calls with a professional, pleasant voice that consistently delivers an exceptional caller experience — every time and for every call.
At AnswerPro, we embark on a journey with our clients to fully understand their needs, services, and unique processes. All of this is needed, so our customer service representatives are prepared to answer any questions about your company, your services, and other details.
Professional, experienced, and courteous are some of the best words that describe us. We like to stress the benefit of customizing our solutions to any specific client and their needs.
There are countless studies on the value of positive customer experiences. Excellent customer support teams are what separates industry-leading businesses from their competitors.
With us, you can improve your accessibility, availability, and customer service in general. Our trained team experts are here to answer every call, provide your callers with the information they need, and gather leads while focusing on qualified prospects. As the perfect alternative to any full-time in-house team, our telephone answering service can handle routine customer inquiries to orders and overflow calls.
Jeff Zindel, CEO
AnswerPro’s CEO, Jeffrey (Jeff) Zindel, is a legend in the call center industry and is widely respected as an innovator and strategic partner for many. Through his commitment to excellence, Jeff spearheaded the development and implementation of a very particular quality control/quality assurance program called QATSI. QATSI has been adopted throughout the industry to ensure call excellence, accuracy, and professionalism on a global level.
In addition, Jeff is the past president of the governing entity for the answering service and call center industry, the Association of TeleServices International (ATSI). For six years, he has also serviced as a Director on the ATSI Board.
Jeff acquired AnswerPro in 2018 and transitioned his experience and knowledge to position the company as a premier call center serving a wide variety of industries nationwide. Our highly tenured team of award-winning call agents carries forth a culture of delivering unparalleled client service during every call.
We're Hiring
Our average call agent has been with AnswerPro for over 20 years, and we are always looking for committed, bright, courteous, knowledgeable, and self-driven people. Our team has been steadily growing, and we require more passionate people to help us achieve our client’s needs and exceed their expectations.
Our journey has just begun, and there is so much that we plan to do, and we can’t do it without more happy faces and happy voices. At AnswerPro, you will find a collaborative environment full of positivity.
With us, you will be able to grow through formal training, mentoring, coaching, workshops, and other activities that encourage out-of-the-box thinking. We are here to give endless growth opportunities.
Locations
With a team of 100% U.S. based call agents, AnswerPro serves hundreds of organizations within the United States and Canada from our locations in Kansas City, MO, Omaha, NE, and Louisville, KY.
HIPAA Compliance
AnswerPro is fully compliant with the HIPAA Standards for Privacy, Electronic Transactions and Security (including the HITECH Act and the Omnibus Rule of 2013). AnswerPro has implemented policies, processes and procedures designed to ensure compliance with Federal and State information security laws, regulations and rules and monitors ongoing compliance efforts and maintains various reporting mechanisms that are required by law of requested by its customers. AnswerPro recognizes that it is a key business partner with its customers and will continue to provide all of its various programs and services in accordance with the relevant requirement of all state and federal laws and regulations including as applicable HIPAA.
Let’s Discuss your Answering Service Needs
More than just an outside answering service, AnswerPro is a team that is ready to help you grow your business by taking your communication to the next level.
