24/7 Veterinarian Answering Service
Put your callers on the line with our animal-loving receptionists and know that your pet owners’ calls are covered 24/7/365.
Let's Discuss Your Veterinary Answering Service Needs
Let’s Discuss Your Veterinary Answering Service Needs
Choose an Answering Service with Veterinary Experience
Let’s face it – every vet office can quickly turn into a zoo between the chaos of having patients who need veterinary care and pet owners who need their calls answered. If you already have many callers waiting on the phone to make an appointment or ask a question, you should rethink your telephone answering strategy.
At AnswerPro, we offer a professional veterinary answering service that can take the chaos out of your office and give you an organized plan to focus on. Whether you’re in surgery or conducting an annual physical, our team of virtual receptionists can answer your calls and reduce the amount of time your callers spend on hold.
Whether it’s general questions about pet health or emergencies with pets who swallowed something or had an accident, every veterinarian needs a telephone answering solution. AnswerPro lets your veterinary practice stay open 24/7.
In times when building a stellar reputation is a goal of every veterinarian, we are here to help you start laying the groundwork. Our telephone answering professionals are certified and experienced working with vets. Many clinics have found that hiring a veterinary answering service can be the best solution to their everyday problems.
Benefits of Working with AnswerPro Vet Answering Services
The most important benefit that our team at AnswerPro provides to veterinarians is the customized solutions for offices of any size. In other words, we can adapt to any type of veterinarian practice and take care of all of their calls. With us, pet owners can rest assured knowing that they have a new go-to veterinarian in town.
Whenever pet owners call a veterinary clinic, they are usually panicked about their beloved pet’s health. Getting the essential details, and the right assistance can become a challenge. Practically no one would be ready to leave a message on voicemail. Everyone appreciates an instant answer with instructions on what to do. At AnswerPro, we specialize in calls like these and can schedule appointments, take multiple messages, and route calls to the on-call DVM or technician.
Available 24/7, our customer service team will assist you with improving your client retention rates and boost your patient experience. With options such as appointment scheduling, pre-call screening, bilingual answering, emergency answering, and accurate on-call alerts, you can have confidence in knowing that all of your live answering needs will be taken care of.
The most crucial benefit for every veterinarian using a telephone answering service is that no calls will go answered, even if they are coming in after-hours, on weekends, or during holidays. Our experience call experts can customize your veterinary answering service and answer calls during and out of your regular clinic hours.
We are here to answer live calls for veterinarians. Whether your clients call to ask a question or report an emergency, our professional telephone answering service operators are fully equipped to relay messages and dispatch urgent calls with ease.
Veterinary Answering Services
24/7 Answering Service
As a vet, getting a lot of after-hours calls means pet owners need you now. With our veterinary answering service, you don’t have to worry about this and start transforming calls into patients.
Most importantly, our 24/7 answering service for veterinarians can accommodate any level of call volume. So, instead of stretching your staff thin, hiring a veterinary answering service can be ideal for your patient’s needs.
As an industry leader for many years, we know how hard it is to run a successful business and answer the phone yourself or with an in-house team. That is why our live answering services make it easy to answer calls anytime, whether day or night.
Appointment Scheduling
Just like with human patients, scheduling appointments is standard with veterinarians. A veterinary answering service can help your office run more smoothly by helping with your call overflow, providing appointment setting, and connecting any true emergencies directly to your phone.
Instead of hiring a receptionist on your own, our virtual receptionist team knows how to handle all calls and turn potential clients into existing ones. We will schedule appointments on your behalf and assist you with building an active schedule where no-shows can be minimized.
Without any long-term contracts or big fees, our appointment scheduling services are customized to your needs and provide you the best support during and after your regular business hours.
Emergency Call Routing
We will route all of the emergency calls to you, especially if they come after-hours. Alternatively, there is the option to have call routing only on select calls, and make sure that all pet owners get the very best from your vet practice.
With our veterinary answering service, you will get live operators that provide quality customer service. We are here 24 hours a day, ready to set your practice apart from the others.
In times when many people see their pets as family, being able to provide call center services that are available 24/7 will help you deliver the best care possible for pets and their families. Choose AnswerPro for the best emergency call routing features and plans that tailor to your practice.
Message Taking
We love to answer calls for veterinarians because of many reasons. One of the main reasons is the fact that just like you, many of us here at AnswerPro are proud pet owners and know the importance of getting a call answered.
We also know what it is like to call into an animal hospital and reach their voicemail, and we know how particularly stressful this experience can be. This is why we offer a message taking service that aligns with your practice and gives you a complete veterinary answering service that can handle calls with ease.
Our message taking services are a perfect extension to any other feature, whether it’s call routing, appointment scheduling, pre-screening announcements, overflow support, and more. With us, any account setup is fast, and we can instantly help your veterinary practice grow by answering more calls and serving more pet owners.
Pre-Screening Announcements
If you need to expand your team and expand your veterinary practice, AnswerPro is here for you. Besides our standard veterinarian answering services, we also take pride in offering pre-screening announcements to help callers select the best option for their situation.
It’s simple – why do everything on your own when you can hire a team of professionals by your side? AnswerPro has vast experience making pre-screening announcements for many industries and clients, including successful veterinarians and vet clinics.
Overflow Support
We know that nowadays, there are more pet owners than ever before. With that, the number of potential issues, disorders, illnesses, and accidents involving pets has also increased. We offer a veterinary answering service that answers more calls on your behalf, especially during peak times or unexpected busy periods.
You can now dedicate your full attention to your patients and take care of their needs with a phone answering service that offers call overflow and after-hours support. Our live virtual receptionists are always ready to accommodate your call volume, even if it surges and, in the scenario of your in-house team getting overwhelmed.
Our veterinarian answering service can function as the perfect extension of your practice or only as a temporary extension during the high season. Let AnswerPro become part of your team that improves your client satisfaction.
Our Clients
"Answer Pro has served as my overnight and weekend answering service for nearly 20 years and they never drop the ball!"
- Steven Smith | Northland Orthopedics and Sports Medicine
HIPAA Compliance
AnswerPro is fully compliant with the HIPAA Standards for Privacy, Electronic Transactions and Security (including the HITECH Act and the Omnibus Rule of 2013). AnswerPro has implemented policies, processes and procedures designed to ensure compliance with Federal and State information security laws, regulations and rules and monitors ongoing compliance efforts and maintains various reporting mechanisms that are required by law of requested by its customers. AnswerPro recognizes that it is a key business partner with its customers and will continue to provide all of its various programs and services in accordance with the relevant requirement of all state and federal laws and regulations including as applicable HIPAA.
Veterinary Answering Service
More than just an outside answering service, AnswerPro is a team that is ready to help you grow your business by taking your communication to the next level.
