Medical Appointment Scheduling
The Best Solution to Improve Patient Service
Healthcare organizations know that appointment scheduling plays a vital role in their operations. As such, they need a reliable and efficient medical appointment scheduling system that allows them to do what they are best at and transform calls into appointments.
If you have a medical practice and find it difficult to answer every call or schedule appointments, we can help with our medical appointment scheduling service. We are here to support your practice or healthcare organization 24/7 and assist you with improving patient service.
Let’s Discuss Your Medical Appointment Scheduling Needs
AnswerPro’s team of professional call agents is here to help you expand opportunities for appointment scheduling. This means that we can support you while away from the office. In addition, our live receptionists are available 24/7 and are known for their professionalism, accuracy, and knowledge when answering medical calls.
As experts in medical appointment scheduling, we can analyze your operations, call traffic, and staffing needs and determine the outsourcing solution that makes the most sense in any situation.
You can improve your patient service levels and reinvent your telephone answering processes with us. But, most importantly, you will see a significant change in the access and call quality you provide to potential patients.
We can work with most appointment scheduling systems or provide you with a solution to ensure that your calls are correctly logged and responded to promptly and that your calendar is continuously booked with new appointments.
If you need to manage multiple offices from one location, we make that easy and can centralize the process to offer scheduling and operational efficiency for appointments in a network of your sites.
Regardless of the languages required or your hours of operation, we will align with your needs and ensure that your calls are appropriately managed in a professional, efficient, and cost-effective manner.
Benefits of Working with AnswerPro
Today, everyone is busy. Not many people have the time to pick up the phone and schedule an appointment for their dentist or hairdresser. However, when it comes to their health, it is always a priority – and with AnswerPro, we can solve this problem.
Our medical appointment scheduling service will adapt to any call volume, whether it’s a busy morning or the weekend. Our team can help you with that – we know how to make live answering the core of your business and schedule appointments with patients at whatever convenient time it is for them.
Flexible to work with, our medical appointment scheduling service can be used partially or fully. For instance, if you have someone answering calls throughout the day, you can have us for after-hours medical appointment scheduling. That way, we’ll take care of the business while away from your office. Additionally, you can choose some of our services, such as conditional call forwarding with your phone number, allowing you to answer the phone first.
We are HIPAA and HITECH compliant, which means that we know how to protect your patient’s health information and prevent a data breach. This is particularly important in the medical field. With AnswerPro, you won’t have to worry about ruining your image or damaging your integrity due to data leaks.
Our Patient Appointment Scheduling Services Include:
Below, we are listing some of the extras and additional services that we provide for our healthcare clients:
24/7 Availability
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Multiple Methods for Scheduling Appointments
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After Hours Support
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Appointment Reminders
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Live Call Agents
Read More >Our Clients
"At Bordner Home Improvement we value communication more than most because in our industry of construction and remodel communication with contractors can be tricky. Sometimes non-existent. So we partnered with AnswerPro to make sure that our clients are getting a live agent locally in Kansas City that is picking up their call and can answer some of their questions and route their calls to the right people.
AnswerPro is amazing at being an extension of our business. They take calls when our local office can’t and we have gone down to a very low voicemail rate and have live agents taking calls.
Their customer service is 110% and their response rate is bar none. Very grateful to be using AnswerPro for our business to grow."
- Bordner Fleenor | Bordner Home Improvement
HIPAA Compliance
AnswerPro is fully compliant with the HIPAA Standards for Privacy, Electronic Transactions and Security (including the HITECH Act and the Omnibus Rule of 2013). AnswerPro has implemented policies, processes and procedures designed to ensure compliance with Federal and State information security laws, regulations and rules and monitors ongoing compliance efforts and maintains various reporting mechanisms that are required by law of requested by its customers. AnswerPro recognizes that it is a key business partner with its customers and will continue to provide all of its various programs and services in accordance with the relevant requirement of all state and federal laws and regulations including as applicable HIPAA.
Get In Touch
Fill out the form below to learn how AnswerPro can help your organization become more competitive, assisting you with patient calls and ensuring that every patient gets the appropriate type of care.
