Chiropractor Answering Service
The typical chiropractor practice is constantly busy treating patients, and even with a receptionist, it can be difficult to keep up with patients in the office, appointment requests, and managing incoming calls. When your phone rings and a potential or existing patient calls your office, they expect to talk to someone who can help.
Let’s Discuss Your Chiropractic Answering Service Needs
AnswerPro’s chiropractic answering service allows you never to miss a call, giving your telephone communication a personal touch that every patient will appreciate. Treat your patients to exceptional service and care from an answering service with decades of experience serving chiropractors and healthcare professionals. We are here to help you improve patient satisfaction and your bottom line.
Experienced Healthcare and Chiropractic Answering Service
We have decades of experience working with every kind of healthcare organization and know how important it is for our clients to be available for every patient. We understand the expectations medical businesses have for an inbound call center, and that reliable phone answering, professionalism, and security are paramount. Our company can adapt to your policies and procedures to meet those expectations and people who call will not notice that they are speaking with a third-party chiropractor answering service.
AnswerPro understands the level of compassion and professionalism that patients need over the phone, from callers who need to schedule appointments to ones reaching out in acute pain. Our agents are located in the United States and are always here for you.
Our chiropractic answering service team is full of trained professionals who know how to speak with callers and provide them with information in the best way possible. We work as an extension of your business, available both during regular business hours, after-hours, as well as on holidays and weekends.
Benefits of A HIPAA Compliant Chiropractor Answering Service
Flexible Call Volume
Read More >Call volume isn’t always predictable, and we know chiropractors stay busy caring for patients throughout the day. If you think that your patients deserve the best possible care and you don’t want to miss an important phone call again, you can trust us to answer your phones, schedule appointments, and fulfill any receptionist tasks your office may need.
Every Call Answered
Read More >Like the adjustments that chiropractors make for patients with pain and discomfort, our chiropractor answering service can adjust to your needs and handle all of your day-to-day calls and appointments. Many companies choose to supplement their receptionist staff to make sure no call goes to voicemail.
Custom Scripts
Read More >We can work with any chiropractic office to customize a script for each caller. That way, we will create a plan of understanding more about each caller, their symptoms, medical conditions, and insurance coverage.
Registered Nurses
Read More >Our agents include registered nurses trained in telephone triage, and all of our staff is trained and certified to deliver HIPAA and PHI-compliant answering services. With our HIPAA complaint answering service, we ensure proper patient data management with care and train our agents to meet the latest regulations. With us, you can prevent any data breach and know that your patient information is always in safe hands.
Key Answering Services for A Chiropractor Clinic
24/7 Live Answering Support
Every company would prefer to be available to answer their client’s call at any hour, and this is especially important in the medical industry. For chiropractic patients, a small adjustment can make a world of difference, but not every chiropractic office has the ability to staff receptionists to handle after-hours or call overflow. With AnswerPro, we don’t just fulfill your call center needs. Our receptionists answer questions, schedule appointments, and provide customer service like they are the receptionist at the front desk of your practice.
Appointment Scheduling
Effective appointment scheduling is a great way to manage a balanced schedule every day consistently. With our chiropractor answering service, your appointments will be scheduled by live agents and our system can provide appointment reminders to make sure your schedule is filled and your time maximized through the day. All chiropractic offices appreciate solutions that streamline the hassle of answering phone calls while providing the peace of mind that their clients are receiving exceptional customer service. Put your entire chiropractic appointment scheduling process on autopilot with our answering service.
HIPAA Compliant Answering Service
In line with the latest guidelines outlined by HIPAA, our chiropractor answering service will ensure that all patient health information (PHI) exchanged through the phone is secure. Our live agents are trained to answer questions about chiropractic procedures, schedule appointments, and cover all of your patient needs. We are your HIPAA-compliant business associate.
Nurse Triage Telephone Service
Plenty of patients rely on telephone triage as a hassle-free process when a straightforward approach with specific advice is needed. Our trained nurses use many standardized protocols to evaluate each patient’s condition and determine the best course of action. We have teams that are well-trained in assessing patients without physical contact.
Emergency Call Routing
If you are considering an answering service for chiropractors, it is important to make sure that you have the option to enable emergency call routing. This service is vital for chiropractors that take emergency calls (especially after-hours). Our operators are available 24/7 to screen these calls, ask the patient questions, and refer them to a designated emergency contact – a chiropractor or doctor on your team – as if your practice was working as usual.
Secure Medical Messaging
With AnswerPro, you can receive messages securely and with full HIPAA compliance. We care for patient privacy and always look for ways to have you and your patients protected. Using the latest technology, we allow the exchange of secure messaging between you and patients (or other providers), thereby meeting HIPAA security requirements and protecting sensitive information.
Employee On-Call Reporting
Our chiropractor answering services aren’t limited to client calls. We make it easy for employees in your chiropractic practice to update their on-call status. We want to ensure that everything is appropriately communicated and no call goes unanswered when your chiropractic services are needed.
Frequently Asked Questions About Our Chiropractor Answering Service
What is a Chiropractor Answering Service?
Chiropractor Answering Services provide chiropractors with live operators who can answer calls on behalf of your practice.
Do your receptionists only answer the phone?
While our team does provide value by assisting with phone lines to prevent callers from reaching your voicemail system, a professional chiropractor answering service can provide much more. Our team can schedule appointments, support back-office administrative tasks, reduce incoming call volume with screening, and fulfill the requirements you need from a chiropractic office receptionist.
Who will answer my patient's phone calls?
Our bilingual operators include professional receptionists and telephone triage nurses located in multiple states across the country. All of our US-based call agents are experienced in answering as if they are at your front desk, providing exceptional customer support.
Do you provide support to other types of practices?
We provide answering services for chiropractors, physical therapists, and nearly every type of healthcare organization. AnswerPro is an industry leader in medical answering services, and we have experience designing tailored solutions for any type of medical practice.
Our Clients
"Josh and his team of agents are very professional as they support our inbound and outbound calls for Zippy Shell Columbus. They have gone above and beyond when they established the account for us. We have since experienced amazing responsiveness and follow since inception. Thank you AnswerPro team!"
- Dave Rothman | Zippy Shell Greater Columbus
HIPAA Compliance
AnswerPro is fully compliant with the HIPAA Standards for Privacy, Electronic Transactions and Security (including the HITECH Act and the Omnibus Rule of 2013). AnswerPro has implemented policies, processes and procedures designed to ensure compliance with Federal and State information security laws, regulations and rules and monitors ongoing compliance efforts and maintains various reporting mechanisms that are required by law of requested by its customers. AnswerPro recognizes that it is a key business partner with its customers and will continue to provide all of its various programs and services in accordance with the relevant requirement of all state and federal laws and regulations including as applicable HIPAA.
Let’s Discuss Your Chiropractor Answering Service Needs
More than just an outside answering service, AnswerPro is a team that is ready to help you grow your business by taking your communication to the next level.
