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24/7 Live Answering Service for Hospitals

Many hospitals and healthcare organizations are challenged with managing high call volume — especially now. Call patterns aren’t predictable, which is why optimizing patient response time to a professional hospital answering service is the best course of action.

Let's Discuss Your Hospital Answering Service Needs

AnswerPro is here to meet your hospital answering service needs. Our expertise includes setting up a centralized phone number for hospital staff to immediately reach people and route calls to specific departments.

Our hospital answering service in Omaha helps healthcare organizations reduce their operational costs. We help medical professionals focus on their tasks and ultimately improve the quality of care each patient receives.

Treat your patients with exceptional service and care from an answering service with decades of experience in healthcare call answering.

Our hospital call center is available 24 hours a day, seven days a week. We are always here to answer your calls regardless of call volume levels. Whether you need us for HIPAA-compliant telephone answering or require after-hours telephone support, you should know that our packages are customizable and serve a variety of different medical markets.

 

Benefits of our 24/7 hospital answering services in Omaha, NE

Complete focus on your patients

Many times, answering phone calls falls into second place, but it is something that no medical facility should ignore. Outsourcing your telephone answering to AnswerPro ensures a total focus on your patients and extra attention they deserve.

Never miss a call again

You will never miss a call or lose a potential patient again. Our professional medical answering service takes every call into account – whether it needs to be answered or forwarded to the right person or department.

Excellent return on investment

Hiring AnswerPro for your telephone answering means saving money and receiving a substantial return on your investment. From recruiting to training, you won’t have to worry about paying administrative salaries for full-time employees, or cover their days off, sick days, and holidays.

Customized options

Every healthcare facility has unique needs, which our experienced call agents can follow. We work with customized options and align our answering to any script you require.

Flexibility and Privacy

Medical answering is all about flexibility and privacy. We’re here for you 24/7/365 and ensure HIPAA compliance with every call.

Improve Patient Experience and Reduce Operational Expenses

We all know that live answering is essential for any hospital or medical facility. When patients call, it is essential for you to provide assistance quickly. Being courteous, professional, and accurate at all times is necessary, and AnswerPro can help you focus on these values while improving patient satisfaction.

Every caller appreciates the simple act of answering a phone with a prompt response. If you want to alleviate wait times during high volume call periods, choosing a hospital answering service is a cost-effective way to do so.

At AnswerPro, we take pride in our expertise and experience in the healthcare industry. We are here to accommodate your calls and meet your needs.

Many clients rely on us for our seamless integration within their office, especially during busy seasons or periods with many calls. Our team can help you take care of the patients, ensuring that you never miss a single call that needs your immediate attention.

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Specialized Training and Answering Services for Hospitals

Our specialized virtual receptionist team is here to alleviate your stress, helping you take care of your office, patients and actively manage your call volume. We can work with and follow your customized scripts and greetings, answering calls quickly and interact with your callers professionally.

We’re dedicated to maintaining a high level of professional patient service. Below, we are listing some of our answering services for hospitals.

HIPAA Compliant Answering Service

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Every medical professional knows that the Health Insurance Portability and Accountability Act (HIPAA) signed in 1996 changed the healthcare industry’s entire process. As a standard that protects patient data and medical information, it acts like a guideline that everyone working in the medical industry should follow and be compliant with.

Our HIPAA-compliant answering services are aligned with current regulations. We provide comprehensive training to each call agent to ensure that all information is handled with HIPAA-compliant care and privacy.

Nurse Triage Telephone Service

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AnswerPro can work on your behalf, providing your patients with 24/7 access to a registered triage nurse.

As a HIPAA compliant call center in Omaha, NE, we work with licensed and registered nurses in all 50 states. Our nurse triage answering services is the perfect solution for assisting medical practitioners and hospitals with elevating patient care and satisfaction.

Emergency Call Routing

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Our professionally certified call agents here at AnswerPro can work with you to set up a plan for emergencies and route all calls to on-call first responders that are capable of handling them.

An emergency call routing plan can also be beneficial if you want to free your staff from work and never compromise your patient service quality.

Secure Medical Messaging

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With HIPAA changes, business associates providing third-party services to the healthcare industry should be compliant and safeguard the protected health information (PHI). Secure medical messaging is something our team excels at.

We can send message notification texts on your behalf to communicate with doctors while keeping patient’s Electronic Medical Records (EMR) secure and compliance intact.

Appointment Scheduling

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Giving every patient an easy way to schedule their next appointment can mean a lot for any medical facility. We proudly provide appointment scheduling services and are here to schedule appointments any time of day or night.

Scheduling appointments is something that you can outsource to our team and benefit from, especially after-hours.

Employee On-Call Reporting

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Our on-call reporting allows patients to easily reach the on-call doctor, specialist, or anyone who is on active duty during the time they are calling. Ideal for after-hours hospital answering, this service also comes with the option to route or forward calls to specific numbers.

Benefits of Working with AnswerPro’s Hospital Answering Service

AnswerPro has partnered with multiple healthcare professionals and medical organizations, improving their patient care, reducing their operational costs, and delivering peace of mind. We make sure that patients are treated with compassion and respect and that their needs are fully met — on your behalf.

All of our agents know that when you receive calls, callers deserve the best possible service. We are committed to maintaining a high level of courteous and professional call answering support. As a result, your patients will continue to trust in your capabilities and receive immediate support.

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Our Clients

"I just wanted to take a moment to share how incredible your team is. You all use the term “partnering” often and that is exactly what it feels like. We KNOW that your staff is in the worst position. They are receiving calls when people are frustrated. Your team is always so positive and communicates details so well. From the staff that is managing calls to you guys answering our questions, it truly feels like a great team." - | Readiness Rounds

HIPAA Compliance
AnswerPro is fully compliant with the HIPAA Standards for Privacy, Electronic Transactions and Security (including the HITECH Act and the Omnibus Rule of 2013). AnswerPro has implemented policies, processes and procedures designed to ensure compliance with Federal and State information security laws, regulations and rules and monitors ongoing compliance efforts and maintains various reporting mechanisms that are required by law of requested by its customers. AnswerPro recognizes that it is a key business partner with its customers and will continue to provide all of its various programs and services in accordance with the relevant requirement of all state and federal laws and regulations including as applicable HIPAA.

The Hospital Answering Service You Deserve

Call AnswerPro today and let us assist you in providing your patients with an exceptional medical answering service. Our advanced technology, vast experience, and experienced staff can help you reduce costs and improve patient satisfaction.

877.573.6981