What Makes AnswerPro Different?
We have been answering phones for a wide variety of corporate and small business enterprises for over 60 years. Our professional staff of call agents are highly skilled and committed to delivering the best caller experience every time and for every call.
Let’s Discuss your Answering Service Needs
Want to know the cost of a professional answering service? Contact us today, and let’s discuss your answering or call center service needs. We can show you how to reduce your labor costs and increase your productivity. Our business is to help you grow your business.
What Makes AnswerPro Different?
100% U.S. Based
HIPAA and PHI Compliant
80% of calls answered within 30 seconds
15-year Average Call Agent Tenure
Bilingual Call Agents
Over 60 Years in Business
High Client Retention Rate
AnswerPro stands out from the competition because of our culture and proven track record of excellence in call answering services, professionalism, and accuracy. This is what we are known for in our industry.
Since 1956, AnswerPro has delivered award-winning, HIPAA compliant appointment scheduling, urgent/emergency dispatch, 24-hour live medical answering, and call center services to many healthcare organizations nationwide. We have a proven track record of successfully managing all types of calls for any industry.
One of the many differentiators that sets AnswerPro apart from other medical call centers is our Nurse Triage answering service. Our tenured staff of triage nurses are licensed in all 50 states and are highly experienced with EMR (electronic medical record) and PHI compliant CRM integration.
Earning Your Trust
From the first encounter with AnswerPro, you will find that our approach is not about closing a sale — it’s about earning your trust, then your business. We take a consultative approach to understand our client’s needs. Often, what our clients think they may need isn’t necessarily the right service for their business. This is where our over 60 years of experience comes into play.
Because we are in lockstep with our clients, AnswerPro is the perfect extension for your business — improving your service delivery and saving you money.
For decades, AnswerPro has been an answering service provider of choice for a wide variety of industries nationwide. Our custom scripted call answering solutions enable us to assist our clients with gathering routine office messages, dispatching urgent calls, and updating any last-minute on-call schedule changes with ease.
As a boutique call center, our clients can customize scripts based on the type of calls they receive. Our logic-based telephony platform ensures the best caller experience — on every level. We are different from most shared services because we have no minimum call volume requirements to schedule a dedicated call agent team.
Thorough, Proven Process
AnswerPro provides full-service inbound call center services. We offer customized solutions for your business that go far beyond the typical call center and telephone answering experience. Below are some of the essential steps in our process.
Our initial discovery call with any potential client sets the stage for a trusted partnership. We listen to your needs, seek to understand your business, and assist you with clearly defining the best service to meet your call answering needs and, of course, your budget.
The process of successfully setting up your account involves gathering the required information necessary to manage your calls, creating your custom scripts (based on the type of inbound calls you receive), and determining what information you need to view on your custom reports.
Once your account is set up and call scripts are programmed, we will begin our call agents’ training process. They will have a solid understanding of your business and how to accurately answer and dispatch your calls to ensure your expectations are consistently met.
Training and Onboarding
Training a team of agents is a process that involves reviewing the pertinent details about your business, performing test calls, and many other activities designed to assist with delivering a “WOW” caller experience when your account goes live.
We assemble the best talent from our development team to quickly and efficiently create a call taking process that fits our client’s specific needs. We will also have our in-house trainer, customer service manager, and programmer on the initial discovery call with you. At that time, we develop a timeline and milestone chart and then communicate every step of the way, so everyone fully understands your call taking requirements.
After agent training, we will involve the client in test calls. This gives us an opportunity for our call agents to practice with the client, enabling us to fine-tune the scripts and protocols continually. We do not go live until all expectations are met, and everyone is comfortable. If necessary, after we go live, we will be in daily contact with you to assess how we are doing and make any changes.
At this point, our call experts begin answering your calls. All calls are recorded and monitored for quality assurance and call accuracy. There are numerous check-points from the start, where our operations manager and client services team actively monitors the process of telephone answering to ensure quality.
We Help Provide Results
At AnswerPro, we pride ourselves that many of our call agents have been with us for over 15 years. This is not a very common scenario in the call center and telephone answering industry. We are big believers in building a collaborative and cooperative environment for our agents to thrive.
It is worth noting that many of our clients have been with us for over 30 years. There are also a few who are happy to be part of the AnswerPro family since 1956.
AnswerPro is the most awarded answering service in the Midwest. Jeff Zindel, AnswerPro’s CEO, is internationally recognized for his many contributions to the call center and answering service industry and is a past president of the Association of Teleservices International (ATSI). In addition, he has served over six years as a Board member for ATSI.
Jeff has been instrumental in developing the national standards for call center excellence called QATSI. This call quality standard protocol has been modeled after the call taking procedures that AnswerPro has implemented and is now a qualifying standard for the entire industry.
There isn’t a better way to see our difference than by experiencing it live. Contact us today to get more information about our telephone answering and call center services – and start seeing how “our difference” can help you grow your business!