OBGYN Answering Services
Our trained staff can work with OBGYN practices of any size to fulfill your answering service needs. We stay focused on providing exceptional service so that you can deliver exceptional care.
Let's Discuss Your OBGYN Answering Needs
OBGYN Answering Service
The nature of calls OBGYN specialists receive range from basic questions to real emergencies. The person answering these calls should be professional, experienced, and knowledgeable when dealing with private patient information.
Our OBGYN answering service is HIPAA compliant and ideal for clinics with heavy call volume. With live agents trained, certified, and experienced in the medical field, we are here to answer every call and focus on your patients without interrupting your work.
OBGYN offices field urgent calls during all hours of the day and night. Our professionally trained call agents who specialize in women’s health are well-versed in the sensitive nature of each call. Our solution comes in the form of an OBGYN Answering Service that can help you with after-hours answering, nurse triage, routine appointment scheduling, and emergency call routing.
Benefits of an Obstetrics/Gynecology Answering Service
At AnswerPro, we are here to help you tailor your OBGYN answering service with all the features you need. Our team can assist you in developing a strategy or a custom script and select the type of communication you’d prefer every time a patient calls. Customization is the only way to address specific patient calls in the quickest and most effective way.
We know how important it is for you to be available to your patients, especially when many of these calls occur after-hours or when your office staff is busy. The benefits that we offer to our OBGYN clients include HIPAA compliance, nurse triage, emergency call routing, as well as our decades of experience working with all kinds of medical organizations.
Key Solutions for an OBGYN Call Center & Answering Service
24/7 Live OBGYN Answering Service
Statistics show that 25% of patient phone calls occur after-hours or on weekends. With a 24/7 live OBGYN answering service, you can rely on a professional team that can handle high call volume day and night.
Routine Appointment Scheduling
AnswerPro can lift the burden of scheduling appointments off your shoulders. Our OBGYN call center can link to your calendar and update your appointments, business hours, and other features to customize the different types of appointments you offer.
HIPAA Compliant Answering Service
Complying with HIPAA regulations is something we take very seriously. Our HIPAA compliant OBGYN answering service leaves no worries to you or your patients’ sensitive health information.
Nurse Triage Telephone Service
A telephone nurse triage answering service for OBGYN specialists is a solution that uses standardized protocols to evaluate any symptoms and determine the right course of action. Our triage service comes with licensed nurses in all 50 states trained to assess patients without physical contact and can support them over the phone.
Emergency Call Routing
Emergencies can occur, especially with high-risk pregnancies. We can route any emergency call to the appropriate doctor or specialist, ensuring that every patient is well cared for in a calming and prompt manner.
Secure Medical Messaging
Privacy is one of the most critical points and main concerns that OBGYN specialists have for their clients. Our HIPAA-compliant medical answering services ensure confidentiality and are backed by decades of experience in the medical industry.
Employee On-Call Reporting
If you are looking for a cost-effective service where your on-call employees can easily report their absence or late arrival, our employee on-call reporting is the solution you need.
Frequently Asked Questions About Our OBGYN Answering Service
What is an OBGYN Answering Service?
An OBGYN answering service is a solution designed to let you leave your calls to a professional call answering team while taking care of your patients. It can help you with any overflow and after-hours calls, is HIPAA compliant, and available 24/7.
Do your receptionists only answer the phone?
We go beyond answering the phone. We can schedule appointments, address the needs of concerned callers (through licensed triage nurses), and route the important calls to the right specialist.
Who will answer my patient's phone calls?
Yes, we will answer every single call and leave no patient on hold or voicemail. Our mission is to answer every call, no matter when it occurs.
Do you provide support to other types of practices?
Yes. We provide various answering services for many medical fields. Visit our medical industry answering services page for more details.
Our Clients
"At Bordner Home Improvement we value communication more than most because in our industry of construction and remodel communication with contractors can be tricky. Sometimes non-existent. So we partnered with AnswerPro to make sure that our clients are getting a live agent locally in Kansas City that is picking up their call and can answer some of their questions and route their calls to the right people.
AnswerPro is amazing at being an extension of our business. They take calls when our local office can’t and we have gone down to a very low voicemail rate and have live agents taking calls.
Their customer service is 110% and their response rate is bar none. Very grateful to be using AnswerPro for our business to grow."
- Bordner Fleenor | Bordner Home Improvement
HIPAA Compliance
AnswerPro is fully compliant with the HIPAA Standards for Privacy, Electronic Transactions and Security (including the HITECH Act and the Omnibus Rule of 2013). AnswerPro has implemented policies, processes and procedures designed to ensure compliance with Federal and State information security laws, regulations and rules and monitors ongoing compliance efforts and maintains various reporting mechanisms that are required by law of requested by its customers. AnswerPro recognizes that it is a key business partner with its customers and will continue to provide all of its various programs and services in accordance with the relevant requirement of all state and federal laws and regulations including as applicable HIPAA.
OBGYN Answering Service
More than just an outside answering service, AnswerPro is a team that is ready to help you grow your business by taking your communication to the next level.
