Medical Answering Service
Our trained staff can work with medical practices of any size to fulfill your answering service needs. We stay focused on providing exceptional service so that you can deliver exceptional care.
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Medical Answering Service Solutions
AnswerPro offers a large variety of medical answering service solutions to streamline communication for healthcare organizations, doctors, medical clinics, dentists, and more. Our answering services are HIPAA compliant and led by a team of award-winning call agents trained to answer your calls professionally at any time of day or night.
Hospitals
Read More >Great hospitals start with great patient care. We know that healthcare institutions are committed to providing a wide range of medical services that ensure the best patient experience. The speed and accuracy of an in-house administrative staff is often a challenge, which is exactly where our medical answering service comes to play.
Our hospital answering service will make sure all of your calls are answered professionally, promptly, and stress-free. Even if you are experiencing high call volume without any predictable pattern, our call experts will always answer your calls without impacting the quality of care that you provide.
If you need virtual receptionist services, we can adapt to your specific communication needs and customize call scripts to support any type of call your hospital receives. AnswerPro has been providing medical answering services to hospitals and clinics for decades. We are known for being one of the best and most experienced medical call centers in the nation.
Doctors & Physicians
Read More >Our team of professional call agents goes through extensive training specifically for doctor and physician answering services. Our medical answering services’ core is to align with HIPAA and PHI regulations, ensuring compliance for every call and message.
Optimized and customized for your exact needs, our physician answering services are scalable and secure. Our telephony platform enables us to organize calls and messages in a manner that can be easily exported to a custom call report.
With AnswerPro, you will never miss a call when your medical staff is busy. Thanks to our call overflow services, we are here to provide a first-class caller experience and help doctors reduce their operational costs while improving the communication with their patients.
Medical Clinic
Read More >When patients call a medical clinic, they either require medical care or have questions that are medically related. We’re here to assist them just as your administrative staff would.
AnswerPro delivers an answering service for healthcare clinics that reduces hold time and provides an easy way for patients to get their questions answered and appointments scheduled. We work with clinics of all sizes and can adapt to a wide range of call volume.
The best way to experience the difference is to use our medical answering service and see how it can align with your clinic without disrupting your existing processes. Our medical clinic call center solutions are fully customizable to support any type of call that comes into your facility.
Nursing Home
Read More >AnswerPro’s highly skilled and professional call agents have been providing award-winning answering services to Nursing Homes since 1959. We have the expertise to answer busy phone lines and urgent calls from patients while supporting your administrative staff.
Our advanced tools and custom options can help you manage a successful nursing home and assist you in providing responsive communication to your resident patients.
There’s no need to hire additional in-house administrative staff because our team of live virtual receptionists is always ready to answer and dispatch your calls — 24/7/365.
Dentist
Read More >If your dental office doesn’t have a receptionist to answer your calls, AnswerPro is here for you. If you have a receptionist, our professional dentist answering services offer live telephone coverage to support your staff during normal business hours, nights, weekends, and even holidays.
Our professional medical answering service support dentists, oral surgeons, and hygienists. We are the perfect outsourced partner for your practice. From 24/7 telephone answering, appointment scheduling, and many other virtual receptionist services, we can customize your call scripts according to your office’s types of calls. We are here to support your patients while you are creating great smiles.
Chiropractor
Read More >Chiropractors know that when their phone rings, people need either an appointment, have general questions, or they have an immediate need to relieve acute pain. With AnswerPro’s chiropractor answering service, you will get all of your calls answered quickly and professionally.
At AnswerPro, it doesn’t matter if your practice is large or small – our answering services can align with your specific needs. We understand that your time is valuable, so be sure to inquire about our appointment scheduling services.
With advanced call center solutions for chiropractors, we are available 24 hours a day, 7 days a week. HIPAA compliant and with plenty of customization options, our award-winning answering service can assist you with growing your chiropractic practice.
OB/GYN
Read More >AnswerPro ensures that every caller gets the responsive attention they require. Leave your calls to us so that you can take care of your patients.
Our call agents understand the sensitive nature of the types of call your OBGYN practice receives, therefore ensuring callers speak to a knowledgeable, professional, and kind agent on the other end of the line.
Our medical answering services for OBGYN offices are a great way to increase patient satisfaction. We will answer your calls, schedule appointments so you can focus on delivering excellent patient care.
Pediatrician
Read More >Our pediatric call center agents will answer your calls while you assist and care for your pediatric patients.
In times when your office staff is under a lot of pressure, being tied to the phone is just another layer of stress. This is why many successful pediatric offices rely on us for their telephone answering and get the support they need for their patients and administrative staff.
Benefits of Working with AnswerPro
Patient Satisfaction
There are numerous benefits of having an after-hours medical answering service for your practice. Our call agents ensure your patient’s calls will be answered in a professional, compassionate, and prompt manner. Whether it’s call routing, call screening, or emergency issues, your patients will be taken care of without you taking the initial call.
We will follow your specific call instructions and work with your custom scripts ensuring a professional caller experience every time. If you decide to select message taking as one of the services we offer, we will make sure that all communications are encrypted, safe, and secure.
Our team of professionally trained call agents can relay secure messaging back to you and offer an empathetic and professional conversation with each caller. This will help your patients feel more comfortable when discussing sensitive aspects of their needs.
HIPAA Compliance
The Health Insurance Portability and Accountability Act (HIPAA) is crucial for professionals in the healthcare field. Our telephone answering staff is trained and certified to deliver HIPAA and PHI compliant answering services. HIPAA compliance is very important, and our call handling includes trained RN’s for Nurse Triage. Our team understands and ensures the necessary security that is required to safeguard medical information.
At AnswerPro, we provide comprehensive training to all of our employees, guaranteeing that every call that comes through is answered in accordance with HIPAA regulations.
AnswerPro is fully compliant with HIPAA Standards for Privacy, Electronic Transactions and Security (including the HITECH Act and the Omnibus Rule of 2013). We have implemented policies, processes, and procedures designed to ensure compliance with Federal and State information security laws. We monitor ongoing compliance efforts to maintain accurate and secure reporting that is required by law.
AnswerPro recognizes that we are a key business partner to our healthcare clients. We will continue to provide a variety of programs and services in accordance with the requirements of all state and federal laws as applicable HIPAA.
We partner with many healthcare professionals and facilities that have a variety of needs and expectations. Under HIPAA, we know that privacy and data security is a top priority. Our HIPAA certified call agents won’t put your patient’s information at risk.
Customized Call Routing
AnswerPro lets you get the most advanced customized call routing capabilities with a wide range of options for your answering, messaging, and dispatching needs. You can customize your call routing and use our logic-based telephony platform to route specific calls to predetermined extensions.
We pride ourselves on our powerful routing options and capabilities. We can program your account to play custom greetings during certain date ranges, days, and hours of operation, set up for after-hours call rules or route calls to a different number.
AnswerPro enables medical professionals to receive calls the way they want to. We’re able to easily configure the path of your phone calls before a conversation even begins.
In times when call management and accurate routing are a priority to many medical facilities, our call routing telephone-answering services also provide an option for employees call-offs.
Medical Answering Services
24/7 Answering Service
AnswerPro has a team of professional call agents that are HIPAA certified and ready to answer patient calls on your behalf. We are here for you 24 hours a day, 7 days a week, answering all of your calls, scheduling appointments, and ensuring impeccable patient service.
When emergencies arise, your patients need to be able to connect with you no matter what time of day. Our 24 hour live answering and dispatching services to ensure that the right medical provider is contacted every time.
Increase efficiency by utilizing our award-winning, 24/7 medical answering services. From scheduling appointments, call answering to urgent/emergency dispatching, our team of 100% U.S. based call agents is here to be a professional extension of your medical practice or hospital.
Appointment Scheduling
AnswerPro is the best choice for a secure medical answering and appointment scheduling services. Each of our agents is trained in appointment scheduling tasks, answering calls, and message taking. Our team of call experts can also send appointment reminders so your schedule is organized, and your days are set to optimum efficiency.
We have the ability to either schedule appointments in our system or within yours. It is important to mention that our call agents receive extensive training on the most widely-used electronic medical records (EMRs) in the industry.
First Responder Medical Messaging
If you are working in the healthcare industry, you know that when emergency calls aren’t answered it decreases the chances of quality patient care. At AnswerPro, we know this — this is why we are 100% committed to answering your calls anytime so that you can deliver responsive patient care.
Our first responder medical messaging is a feature that is designed around this premise. Whenever you get an emergency call, we are here to answer and provide the appropriate information your patients require immediately.
Nurse Triage
A Triage Nurse is a registered nurse working in an emergency room or healthcare facility responsible for assessing patients and determining priority needs for medical assistance. With our nurse triage answering services, we can essentially perform the same duties as an in-house nurse does but over the phone.
We can perform the initial patient assessment as well as evaluate individuals who are waiting. We manage and communicate with your patients over the phone and can sort them into priority groups while relaying accurate information and status updates to any department within your healthcare facility.
On-Call Employee Reporting
AnswerPro makes it easy to manage on-call employees and sub-contractors. With our on-call employee reporting services, you can maintain a cohesive schedule across multiple departments.
Our on-call employee reporting services give you a solution where your employees can use to report call-offs or on-call schedule changes. With a dedicated telephone number that your staff can call, we can inform you of any updates and changes in real-time.
Pre-Screening Announcements
We will assist you with decreasing the amount of non-emergency calls by customizing call recordings that will inform your callers that the number they dialed is for emergencies only.
Our pre-screening announcement service is fully customizable and can easily be updated any time you require. This is an effective service to implement, especially if you have a large healthcare staff.
Overflow Support
Our overflow call support services assist busy medical offices with improving response time, call quality, reduce hold times while delivering a high level of caller satisfaction. Let our team of professional call agents unblock the bottleneck when callers are on extended hold. We will assist you with managing high call volume at any time of day or night.
By quickly answering your calls, we will assist you with increasing patient satisfaction and reducing the amount of stress placed on your staff. We’re here to handle your excess calls whenever you need us.
Our Clients
"I just wanted to take a moment to share how incredible your team is. You all use the term “partnering” often and that is exactly what it feels like. We KNOW that your staff is in the worst position. They are receiving calls when people are frustrated. Your team is always so positive and communicates details so well. From the staff that is managing calls to you guys answering our questions, it truly feels like a great team."
- | Readiness Rounds
HIPAA Compliance
AnswerPro is fully compliant with the HIPAA Standards for Privacy, Electronic Transactions and Security (including the HITECH Act and the Omnibus Rule of 2013). AnswerPro has implemented policies, processes and procedures designed to ensure compliance with Federal and State information security laws, regulations and rules and monitors ongoing compliance efforts and maintains various reporting mechanisms that are required by law of requested by its customers. AnswerPro recognizes that it is a key business partner with its customers and will continue to provide all of its various programs and services in accordance with the relevant requirement of all state and federal laws and regulations including as applicable HIPAA.
Medical Answering Service
More than just an outside answering service, AnswerPro is a team that is ready to help you grow your business by taking your communication to the next level.
