Employment Application

Previous Employment
Company
Address
From
MM slash DD slash YYYY
To
MM slash DD slash YYYY
Phone
Supervisor
Company
Starting Salary
Ending Salary
Responsibilities
May we contact your supervisor for reference?
- Yes
- No
Company
Address
From
MM slash DD slash YYYY
To
MM slash DD slash YYYY
Phone
Supervisor
Company
Starting Salary
Ending Salary
Responsibilities
May we contact your supervisor for reference?
- Yes
- No
References

Please list three professional references
Name
Relationship or Role
Phone
Company
Address
Name
Relationship or Role
Phone
Company
Address
Name
Relationship or Role
Phone
Company
Address
Disclaimer and Signature

I certify that my answers are true and complete to the best of my knowledge.

If this application leads to employment, I understand that false or misleading information in my application or interview may result in my release.
Name
Date
MM slash DD slash YYYY

Quiz: Spelling

Review each set of words. Select the one (1) word that is misspelled and type it correctly in the space below it.
1.
Sleep
Littel
Slide
2.
Yelow
Test
Zip
3.
Sumer
House
Twelve
4.
Horse
Shopping
Screem
5.
Grat
Mess
Family
6.
Alphabet
Believe
Handsome
7.
Busses
Easy
Happen
8.
Crowd
Dary
Cousin
9.
Mirror
Mean
Honie
10.
Sneaze
Village
Twice

Pre-Interview Questions
The instructions from your boss to you is to obtain certain basic information about a caller before you answer any of the caller’s questions. Yet, the caller is asking you question after question. What do you do? What do you say?
Building rapport and a connection with a client is important in the work that we do. What is your approach to building a connection with a client over the phone?
Imagine it’s your first day in the call center and you have a client on the phone who is asking questions that you don’t know the answer to. Everyone else around you are on calls and the team leader is helping another agent. What do you do?
How do you maintain accuracy while multitasking for a client?
What techniques do you use to retain information so that you can answer questions more quickly?
How do you work under stress?
What do you do when you don’t know how to help a client?
CAPTCHA

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