Medical offices have seen a surge in calls, especially after the pandemic, which is why every healthcare organization and medical practice needs telephone answering support. Every phone call that comes into your office should be addressed quickly and with the utmost professionalism and extreme care.
Appointment scheduling is one of the most frequent types of calls that come into a medical office. Many in-house receptionists struggle with balancing call volume and office management. This is where we can help.
Here are the top 3 reasons you should outsource your medical call answering and appointment scheduling.
1. Never Miss an Opportunity to Serve Your Patients
Interaction between callers and your office staff is extremely important simply because it’s necessary to put the caller at ease. Therefore, providing a responsive and professional caller experience is one of the primary responsibilities of a receptionist. Whether an existing patient or a new one, our virtual medical answering receptionists are here to assist you with delivering excellent patient support.
Healthcare organizations know that appointment scheduling plays a vital role in their operations. As such, they need a reliable and efficient medical appointment scheduling system that allows them to do what they are best at and transform calls into appointments.
2. HIPAA Compliant Call Information Gathering
For medical offices or healthcare facilities, HIPAA compliance is paramount. As a 24-hour live medical answering service, we aim to ensure that all calls comply with HIPAA regulations.
AnswerPro is fully compliant with HIPAA Standards for Privacy, Electronic Transactions, and Security (including the HITECH Act and the Omnibus Rule of 2013). We have implemented policies, processes, and procedures to ensure compliance with Federal and State information security laws. We monitor ongoing compliance efforts to maintain accurate and secure reporting and call answering as required by law.
We partner with many healthcare professionals and facilities with various levels of call volume. Under HIPAA, we know that privacy and data security are top priorities. So our HIPAA-certified call agents won’t put your patient’s information at risk.
3. Medical Appointment Scheduling
Our medical appointment scheduling service will adapt to any call volume, whether it’s a busy morning or after-hours. Our professionally certified call agents are available 24/7/365 to ensure your callers receive the best patient service available. In addition, we know that live answering is a priority for your practice, especially when scheduling patient appointments.
In addition, we will answer your phones any time your staff isn’t available, which in turn helps with improving your patient service and your telephone answering and scheduling process.
We can work with most appointment scheduling systems or provide a solution to ensure that your calls are correctly logged and responded to promptly and that your calendar is continuously booked with new appointments.
Need effective medical appointment scheduling from award-winning virtual receptionists?
If you require an experienced and specialized team of medical receptionists to take calls and book appointments, contact our team at AnswerPro today to see what we can do for your medical office or hospital. 877-573-6981.