- 24/7 Call Center
Customized Answering Service Specific to Your Business Needs
Let’s Discuss your Answering Service Needs
24/7 Live Answering Solutions for Your Business
- After-hours answering
- Urgent/emergency dispatching
- On-call schedule updates
- Non-emergency call filtering
- Custom call scripting solutions
Why Businesses Miss Calls
Understaffed
In most cases, businesses that have a lack of staff find it difficult to answer the phone. When a company is understaffed, phones ring, and no one can answer the phone fast enough. All calls are essential, so outsource your call answering to the pros. We act as your administrative staff anytime your phone rings — ensuring you never miss a call.
Busy
Busy companies usually translate into successful ones. However, the real limit to their potential is their ability to satisfy customer demands and scale. An active organization can’t always answer the phone in a timely manner. This can lead to the potential loss of new clients and missed sales opportunities.
Call Outside of Business Hours
In most industries, after-hours calls are becoming more common. Businesses who don’t have after-hours telephone support miss many opportunities to scale their business.
Customer Service Not a Priority
Customer service is more important than ever before. Whether it’s email, telephone, or any other channel, businesses that don’t prioritize customer service are setting the stage for missed opportunities to grow their business — not to mention a compromised reputation.
How Missed Calls Hurt Your Business
According to Talk Route, 85% of callers who go to voicemail do not leave a message. This survey from Forbes also shows that the cost of missed leads is massive, regardless of business or industry. With AnswerPro, you won’t be missing any calls – instead, you will have new opportunities whenever the phone rings in our call center.
It’s important to mention that around 74% of callers are likely to choose another business if they have a poor customer service experience, and not answering your phones solidifies this. It is easy to conclude that missed calls translate to lost business.
Missed Calls Mean Missed Leads
When you do the math, it makes sense to partner with a call center. We can significantly reduce your labor costs while simultaneously increasing your opportunity to close more business. This is our main competitive advantage that you can leverage, along with the fact that you will be virtually available for your callers 24/7/365.
- Reputation
How Missed Calls Damage Your Business’s Reputation
01
Negative Reputation
Your customers expect someone to answer when they call your office. If you are inconsistent with answering your phone, this creates a negative perception that is easily shared with others — damaging your reputation.
02
Referrals Missed
Many customers can become lifelong clients, except for those who don’t get their calls answered. With us, you can rest assured knowing that all of your calls will be answered at any time of day or night.
03
Life or Death
Missed calls can mean the difference between life or death. The healthcare industry is a typical example where emergency calls must get answered regardless of what time of day or night it is.
04
Damaged View
Similar yet very different to your reputation. Customers might think that if you are unable to answer their call during regular business hours, you aren’t available to work with them in the first place. Perception is reality.
The True Cost of a Missed Call
The cost of a missed call starts with the marketing effort that drove the person to contact your company in the first place. This brings up the question – why market your business if you cannot answer your calls?
Aside from this, missed calls are lost opportunities that might also damage the reputation of the business. As mentioned above, Forbes’ research shows that in most cases (around 70%), a potential customer who was left without an answer or landed in voicemail will choose a competitor.
Another way to understand the real cost of a missed call is by calculating a client’s lifetime value. Multiply the average order value (ex. $3000) by the average number of orders you get from a customer per year (ex. 6). Then, multiply this value by the average customer lifespan (ex. 3 years), and you will get the customer lifetime value (in our case, $3000 x 6 x 3, which is $54,000).
Customer Lifetime Value = ‘Average order value’ x ‘Average orders per year (per customer)’ x ‘average customer lifespan’
AnswerPro’s Customized Answering Service Solutions for Your Business Requirements
24/7/365 Day Coverage
100% U.S. Based Agents
Our 100 % U.S. based answering service works as the perfect extension of your business. We tailor all of our services to your company’s unique needs. Based on the details you provide, our agents will answer basic questions, capture caller information, forward calls, and or take messages for your business.
Appointment Scheduling & Reminders
Call Routing
Emergency Dispatching
With our employee reporting hotline services, you can minimize the cost of absenteeism. All you need is a dedicated number where your employees can call any time of day.
HR managers love this type of service because employees can advise if they will be late or absent from work. This gives supervisors a head start on covering shifts and ensure there’s minimal downtime in productivity.
Our call experts will answer employee calls in your business name, gather all of the required information, and send the message directly to the appropriate department or supervisor, notifying them of the employee’s status.
In addition, we have voice verification that can identify the caller by their voice, no more guessing or questioning who is actually calling in for their shift.
Employee Reporting/Voice Verification
At AnswerPro, all of our call agents and virtual receptionists are HIPAA certified and are rigorously trained on protecting sensitive information. With us, you can protect your patient health information (PHI) and never worry about your patients going to voicemail.
HIPPA Compliance
If you have invested in any marketing or Google PPC (Pay per Click) campaign, the last thing you want is to miss an opportunity to connect with someone who wants your products or services. Our professionally trained call agents can help you capture new leads and inquiries — ensuring you never miss an opportunity to close a sale.
Lead Capture
Our professional order entry service provides 24/7 customer and sales support. Partnering with AnswerPro means your orders can be processed in real-time, and you never miss a sale.
You don’t have to go to the expense of hiring additional staff to place orders, and we can log in to your CRM or ordering system to facilitate the sale. With our order entry call processing telephony system, you can be a step ahead of the competition in generating new business.
Order/Sales Entry
Overflow Support
When your call volume surges and you are understaffed, our call overflow answering services is the best solution you can find. Our virtual receptionists will answer more calls during peak times and make most of the increased volume of incoming calls.
Virtual Receptionist
Ideal for small, medium-sized, and large corporate enterprises, our virtual receptionist services are designed to improve your customer service while freeing up your staff. You can focus on your business and hire our virtual receptionists at AnswerPro to cover your phone around the clock.
FAQ: Common Questions about Answering Service Pricing
How Often Will I Receive An Invoice?
Can I Adjust My Answering Service Plan?
Does It Cost More For 24/7 Answering Coverage?
Does AnswerPro Outsource Calls?
We do not outsource calls. We are 100% U.S. based, and our team of professionally certified call experts works on our behalf any time of day or night.
Whenever a call comes in, your caller won’t even think they are speaking to an answering service. Our call answering solutions ensure your callers feel like they are talking to someone directly from your office.
How Are Costs Determined?
We bill by time and not by call. Once you tell us how many calls you expect, we will help determine the average length of time per call and suggest a customized minimum base rate.