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About AnswerPro

AnswerPro is a U.S.-based, HIPAA compliant medical answering partner for real world healthcare practices that cannot afford mishandled calls, missed messages, or frustrated physicians.
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Why Healthcare Providers Choose AnswerPro

Healthcare practices come to AnswerPro when phones are breaking their operation, front desk staff are overwhelmed, after hours coverage is unreliable, and physicians are frustrated with call quality, misrouted consults, and unnecessary wake ups for non urgent issues. AnswerPro acts as an embedded communications team for high complexity specialties including primary care, pediatrics, OBGYN, orthopedic and other surgical practices, cardiology, dermatology, and multi chair dental groups.

AnswerPro is built for practices where every call carries clinical, reputational, and emotional weight. Instead of forcing you into a generic script, the team learns how your practice actually runs, who is on call, which concerns can safely wait until morning, which must reach a nurse or provider immediately, and how you want patients and families to feel every time they pick up the phone.

Healthcare practices have relied on AnswerPro since 1956 as a second generation, family owned boutique answering service that understands the realities of modern healthcare. More than 110 professionally trained, U.S. based agents now support practices across the country, many of which have worked with AnswerPro for years.
Agents who support medical accounts complete a dedicated medical training track that is far more intensive than basic call handling. They learn medical terminology, how clinics operate, what constitutes a critical situation, and how to follow strict scripts and decision trees while still sounding human and empathetic.
Each medical client gets its own playbook instead of being forced into a generic workflow. AnswerPro configures detailed instructions that reflect each physicians preferences, including name pronunciation, tone, routing by procedure or body part, chair based scheduling rules, and exactly how consults and after hours calls should be escalated.
For practices that need clinical support after hours, AnswerPro offers access to licensed nurse triage in all 50 states. Non clinical agents follow clear escalation criteria to hand off appropriate calls to nurses, who then use standardized protocols to assess symptoms, document encounters, and enter notes directly into the EHR.
AnswerPro is designed to protect both physicians and patients on every call. Physicians receive fewer unnecessary interruptions and more accurate, concise messages, while patients and families hear a calm, compassionate voice that recognizes urgency, offers reassurance, and quickly routes concerns to the right place.
AnswerPro operates with full HIPAA alignment and SOC 2 level security, backed by documented policies, identity verification on calls, and Business Associate Agreements for medical clients. Agents are trained to avoid common HIPAA failures such as confirming patient information before verifying who is on the line, so compliance becomes a daily habit instead of a checkbox.
Call quality is enforced through a rigorous internal QA program that scores live and recorded calls against a detailed rubric and triggers retraining whenever performance falls below threshold. Many agents have 10, 15, or even 25 years of tenure, giving practices a stable, knowledgeable team that sounds like an extension of their own staff on every shift.
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What It Feels Like to Work With AnswerPro

Once AnswerPro goes live, practice managers and administrators move from putting out fires on the phones to feeling calm and in control. Front desk and nursing teams regain time for in person care, physicians regain trust in how their calls are handled, and leadership finally has a communications partner that treats every call as a clinical and reputational moment, not just another ring.
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Leadership – Jeff Zindel, CEO

AnswerPro’s CEO, Jeffrey (Jeff) Zindel, is widely respected in the answering service and call center industry for his focus on quality, compliance, and partnership with clients who operate in high stakes environments. Through his commitment to excellence, Jeff led the development and implementation of a quality control and quality assurance program called QATSI, which has been adopted throughout the industry to support call excellence, accuracy, and professionalism at scale.

Jeff is a past president of the Association of TeleServices International (ATSI), the governing entity for the answering service and call center industry, and has also served as a Director on the ATSI Board for six years. He acquired AnswerPro in 2018 and has since focused the company on serving healthcare organizations and other complex, compliance driven clients, supported by a highly tenured team of award winning call agents who deliver exceptional service on every call.