Answering Services for Your Small Business

At AnswerPro, we take pride in working with hundreds of small businesses to deliver an exceptional caller experience every time and for every call.

Are you a small business owner that is struggling with answering incoming calls? When the demand for your services increases, you will need a professional 24-hour live answering service to improve your call response time to improve your service delivery.

Our live answering services give you full customer service support during and after your regular business hours. With us, you can provide your callers maximum attention and get the most out of your phone coverage, without worrying whether you miss any calls.

Our small business answering services aim to support you while letting you focus on the essential tasks for your daily business operations. Whether you need order entry, tech support, basic messaging, or any other message taking service, our small business call center is explicitly geared to the needs of small business owners and will always show you the difference in serving your clients 24/7.

There are many phone answering services available in the marketplace today. And while many of them are designed to support small businesses, only a few come with additional features and options such as appointment scheduling. If you are a small business owner who often receives appointment requests, we can make this tedious task easy and directly schedule appointments with your clients within our system or straight into yours.

Kind and courteous, AnswerPro has a virtual receptionist service that answers every call with a smile. We pride ourselves on superior customer service delivery and give our clients as much care and attention as they would if they answered the phones themselves.

Our virtual receptionist service gives you maximum control over your phone and acts as your outsourced administrative assistant. Instead of answering calls from your smartphone or office, our agents will politely greet anyone who has dialed your number – potentially leading them to schedule an appointment with you.

Our call routing option is ideal for small business owners, forwarding all calls to whatever line or person you want. We can take messages or route calls to any number that you provide us. Our call center for small businesses is designed to give you the comfort of virtually being present in your office, even if you physically aren’t.

Whatever you choose, you should know that with AnswerPro, you will always get the most affordable investment options to minimize your cost and maximize your revenue. You pay for only what you use – and get a professional call center at a fraction of the cost of an in-house team.

If you are away from your desk or office, our virtual receptionists will answer your calls, accurately gather the caller’s information, and deliver it to you instantly.

We can take as many messages as you need and send the message detail via text or email. With us, you can maximize your productivity and take advantage of all the calls you receive while you are not available.

Did you know that being able to engage with prospects when they call is one of the most overlooked aspects of marketing campaigns nowadays?

As a small business owner, you shouldn’t let this happen to you. This is where our lead capture answering service comes to play, offering you the best advantage over your competitors and a lead capture service that makes sure your investment is always worth it.

The truth is, capturing sales leads is a process that requires a specific approach to convert a prospect’s interest into a sale. Our continuous goal is to contribute to your success.

If you have a large sales team, we can even route the leads to them based on your chosen criteria.

Scale your business by using our order taking call center services. By being virtually open 24/7, you now have the edge over your competition, especially during peak periods or seasons.

AnswerPro can assist you with order entry services that can place orders, process returns, and even integrate within your ordering system. Our order-taking call center can be a great asset if you want to free up your staff’s precious time and prioritize other tasks over taking orders. Our professional customer service representatives won’t let you down – they are equipped with excellent skills and a technology that can add value when tasked with order entry, sales information, and more.

Did you know that about 90% of people hang up the phone out of frustration when they cannot reach a real person?

Every small business owner has to refuel now and then. If you have to answer your phone by yourself, you know this and know how valuable it can be for you if you step away from your phone – even for a day.

Our call taking experts can help you with this. We can assist you during any high season or period when you have a high call volume. Our ultimate goal is to prevent any missed calls or calls that are going to voicemail. Our award-winning answering service is the best form of extra help a small business can get to maximize sales, efficiency, and profitability.