Property managers are responsible for more than just managing properties. They’re responsible for complete asset and portfolio management, including lease renewals, listings, maintenance, and so on. If you’re either a commercial or residential property manager, you know that every call matters, and you also know that it’s unrealistic for you to be available every time the phone rings.
With that said, it’s always challenging to be available when your office phone rings. However, having a team of professional property management call agents available 24/7/365 can undoubtedly make your life easier.
With AnswerPro, our professionally trained call experts are highly experienced in answering and dispatching the types of calls that come into a PM’s office no matter what time of day or night. We’re here to deliver exceptional tenant service, and we can even determine when a call is routine or if it’s a legitimate emergency.
Answering Services for Property Managers Are A Great Solution for Handling Calls 24/7
Many people think that live answering services are for medical offices or small businesses in specific industries. However, that is far from the truth. A 24-hour live property management answering service can make your life easier, your processes more efficient, and help you reduce administrative labor costs.
With a live answering service, property managers can fully outsource their call answering, emergency dispatch, and appointment scheduling needs to a professional service specializing in the types of calls that come into a property management office.
Unlike many automated systems that force callers to choose options, a live real estate answering service provides coverage 24/7, helping property managers, agents and brokers boost their professional image and capture every opportunity that comes in over the phone.
Do You Have Staff That’s Available 24/7 To Answer Your Phone?
Excellent tenant service equals high retention and more referrals. Open up a new world of possibilities by being more responsive 24/7/365.
In the property management industry, callers typically dial your number for a couple of reasons. In most cases, they are interested in listing information, having questions, or needing immediate maintenance service.
Having a friendly and knowledgeable call answering team can only help you answer their questions, meet their needs, and exceed their expectations in a timely and responsive manner.
Besides being professional and friendly, your telephone answering service should be knowledgeable about your industry and skilled with accurate message intake and dispatch.
At AnswerPro, our 100% U.S. based call agents specialize in property management call answering and dispatching. They also have a deep understanding of how to deal with the kind of issues that come in.
The Real Reasons Why Property Managers Should Be Available on The Phone 24/7
There are plenty of reasons why every business owner, and not just property managers, should be available on the phone. However, in this specific industry, we all know that the phone is ringing all of the time.
Ongoing Tenant Issues and Concerns
For instance, if your tenants have problems such as leaky faucets, smoke alarms chirping, lock-outs, etc., they’re going to pick up the phone and call you regardless of the time of day or night.
As a property manager, being responsive to tenant calls not only solidifies trust, but it also can reduce your liability. Water leaks create mold, mold makes people sick, so by having a back-up call answering team to help you answer calls, especially after-hours, you can ensure immediate response and head off situations that can lead to big problems in the future.
Emergencies
Aside from standard issues that need immediate attention, keeping your tenants and properties safe is also vital. In the case of an emergency, they shouldn’t have to wait until the next morning to get help.
The best way to handle emergencies is to create a protocol for tenants, and a live urgent/emergency answering service can help them big time. Our call agents are highly skilled in triaging those late-night calls and keeping your team informed instantly.
The Ideal Channel for Efficiently Scheduling Appointments
A property management telephone answering service functions very well as a resource where callers can schedule time with you.
With a team of experienced virtual receptionists who have visibility to your schedule, every property manager can easily use this option and hire a call center to help them schedule showings and other essential meetings.
Rent Reminder Calls
Another thing that many property managers have to do is remind their tenants that their rent is due. While some do this regularly, others need prodding – and contacting them sometimes can be tricky.
With a team of virtual receptionists, the situation is far easier to manage. They can make calls on behalf of your office and use a customized script appropriate for these types of calls.
A Great Staff Backup
Assuming that property managers rely on administrative staff to handle their communication, an answering service can only come as a positive addition.
With features such as after-hours coverage, call overflow support, and appointment scheduling, property managers can ensure that they have 24/7 coverage, capturing new leads, and creating opportunities with every call.
Why Property Management Companies Use A Telephone Answering Service?
If all of the benefits and scenarios above aren’t enough to consider a telephone answering service, you need to know that the only way to grow your portfolio is to properly allocate tasks and automate as many business processes that you can.
No property manager can show listings, schedule appointments, be available 24/7, and do everything else simultaneously. So, while you handle your day-to-day tasks and issues related to tenants and absentee property owners, investing in a phone answering service gives you great value and excellent communication.
AnswerPro is a valuable partner and resource to hundreds of property management companies nationwide. Our award-winning call answering services have been a source of efficiency to many and a conduit that helps them gain that ever-elusive work/life balance.
Final Thoughts
It is easy to see how many benefits there are when it comes to property management answering services. The best part is that most services like these are always a better option than hiring more in-house staff. Reduce labor costs by not having to pay additional staff makes good business sense.
At AnswerPro, we offer answering services for property managers. Available 24/7/365 for you, our team of experienced agents is here to cover your phones and help you grow your portfolio.
In addition to being professional and friendly, our agents can be dedicated to you – which you should also consider, especially if you receive more calls and service orders. You can quickly grow your business with us by your side without investing any training for your team. You will have the best telephone answering agents any time of day or night.
For more information about the best ways to make use of a property management answering service, visit this link or contact us directly by dialing 877-573-6981.
