Customized Answering Service and Call Center Solutions Specific to Your Business Needs
Don’t just buy minutes; find an experienced customer service partner equipped to grow with your business.
Let’s Discuss your Answering Service Needs
Want to know the cost of a professional answering service? Contact us today, and let’s discuss your answering or call center service needs. We can show you how to reduce your labor costs and increase your productivity. Our business is to help you grow your business.
How We Charge for Answering Services
AnswerPro takes a customized approach with every client, which means consulting with you to determine the best solution for your business.
Answering service cost is one of the first things that comes to mind when looking for telephone support. At AnswerPro, our primary goal is to maximize the value of every service that we offer. Hiring an answering service is significantly more affordable than hiring an in-house team that is only available 40 hours a week. We’ve got you covered 24/7/365, so you never miss a call.
We offer a variety of investment options. We want you to have the right number of minutes that satisfy your call volume and, of course, your budget. We charge by time vs. by call — making it easy for you.
Our service is not a one-size-fits-all solution. Our ability to create custom scripts has led many of our clients, ranging from a vast array of industries, to stay with us for decades. We save you money while helping you grow your business.
How Missed Calls Hurt Your Business
Missed Calls Mean Missed Leads
According to Talk Route, 85% of callers who go to voicemail do not leave a message. This survey from Forbes also shows that the cost of missed leads is massive, regardless of business or industry. With AnswerPro, you won’t be missing any calls – instead, you will have new opportunities whenever the phone rings in our call center.
It’s important to mention that around 74% of callers are likely to choose another business if they have a poor customer service experience, and not answering your phones solidifies this. It is easy to conclude that missed calls translate to lost business.
When you do the math, it makes sense to partner with a call center. We can significantly reduce your labor costs while simultaneously increasing your opportunity to close more business. This is our main competitive advantage that you can leverage, along with the fact that you will be virtually available for your callers 24/7/365.
Why Businesses Miss Calls
Missing calls unequivocally means losing business. Consumers are looking for 24-hour responsiveness and want to speak with a live person. The reasons why businesses miss calls vary, but most fall under some of the categories listed below.
In most cases, businesses that have a lack of staff find it difficult to answer the phone. When a company is understaffed, phones ring, and no one can answer the phone fast enough. All calls are essential, so outsource your call answering to the pros. We act as your administrative staff anytime your phone rings — ensuring you never miss a call.
Busy companies usually translate into successful ones. However, the real limit to their potential is their ability to satisfy customer demands and scale. An active organization can’t always answer the phone in a timely manner. This can lead to the potential loss of new clients and missed sales opportunities.
Call Outside of Business Hours
In most industries, after-hours calls are becoming more common. Businesses who don’t have after-hours telephone support miss many opportunities to scale their business.
Customer Service Isn't a Priority
Customer service is more important than ever before. People expect responsive service any time they need it. Whether it’s email, telephone, or any other channel, businesses that don’t prioritize customer service are setting the stage for missed opportunities to grow their business — not to mention a compromised reputation.
Missed Calls Damage Your Business’s Reputation
There are many ways in which missed calls damage your business’s reputation. Below, we are sharing some of the common scenarios that are present in all industries.
Creates A Negative Reputation with Customers
Your customers expect someone to answer when they call your office. If you are inconsistent with answering your phone, this creates a negative perception that is easily shared with others — damaging your reputation.
Callers will also think that since you haven’t answered, their call is irrelevant, and you’re not available to meet their needs.
Word of Mouth Referrals Are Missed
Many customers can become lifelong clients, except for those who don’t get their calls answered. With us, you can rest assured knowing that all of your calls will be answered at any time of day or night. Our professional call experts will deliver exceptional service leading to more word of mouth referrals.
Missed Calls in The Healthcare Industry Can Mean Life or Death
Missed calls can mean the difference between life or death. The healthcare industry is a typical example where emergency calls must get answered regardless of what time of day or night it is.
AnswerPro is a HIPAA compliant answering service that can serve all clients in the healthcare industry 24/7 and ensure all of your calls are answered and dispatched promptly.
Damaged Professionalism View of Your Company
Similar yet very different to your reputation. Customers might think that if you are unable to answer their call during regular business hours, you aren’t available to work with them in the first place. Perception is reality. Make sure your phones are answered even when you aren’t available.
What is the True Cost of a Missed Call?
The cost of a missed call starts with the marketing effort that drove the person to contact your company in the first place. This brings up the question – why market your business if you cannot answer your calls?
Aside from this, missed calls are lost opportunities that might also damage the reputation of the business. As mentioned above, Forbes’ research shows that in most cases (around 70%), a potential customer who was left without an answer or landed in voicemail will choose a competitor.
Another way to understand the real cost of a missed call is by calculating a client’s lifetime value. Multiply the average order value (ex. $3000) by the average number of orders you get from a customer per year (ex. 6). Then, multiply this value by the average customer lifespan (ex. 3 years), and you will get the customer lifetime value (in our case, $3000 x 6 x 3, which is $54,000).
Customer Lifetime Value = ‘Average order value’ x ‘Average orders per year (per customer)’ x ‘average customer lifespan’
FAQ: Common Questions about Answering Service Pricing
Below, we are listing some of our frequently asked questions (FAQs) about answering service costs.
How Are Costs Determined?
We bill by time and not by call. Once you tell us how many calls you expect, we will help determine the average length of time per call and suggest a customized minimum base rate.
Do You Offer a Free Trial?
No, we don’t. But on the other hand, we do not have long term contracts either. To start your service, we only require a first and last month deposit. Base rate billing is invoiced for the upcoming month while your usage is billed in arrears.
How Can I Determine My Call Volume?
The best way is to consult with us or get detailed call logs from your existing service provider. Once we know for sure, we will give you a precise answering service cost for your needs and budget.
How Often Will I Receive An Invoice?
Invoices are sent every 28 days.
Can I Adjust My Answering Service Plan?
Absolutely. All of our plans can be adjusted and scaled to fit your needs.
Does It Cost More For 24/7 Answering Coverage?
No, it does not. We are available any time you need us. You will only be billed for the calls we take for you and not for us being available 24/7/365.
Does AnswerPro Outsource Calls?
We do not outsource calls. We are 100% U.S. based, and our team of professionally certified call experts works on our behalf any time of day or night.
Whenever a call comes in, your caller won’t even think they are speaking to an answering service. Our call answering solutions ensure your callers feel like they are talking to someone directly from your office.
AnswerPro’s Customized Answering Service Solutions for Your Business Requirements
24/7/365 Day Coverage
We all know that no one can work 24/7. At AnswerPro, we’ve developed a simple solution supporting owners by answering and dispatching all of their calls when they aren’t available. With us, your phone lines can stay open even after you’re gone for the day.
100% U.S. Based Agents
Our 100 % U.S. based answering service works as the perfect extension of your business. We tailor all of our services to your company’s unique needs. Based on the details you provide, our agents will answer basic questions, capture caller information, forward calls, and or take messages for your business.
Appointment Scheduling & Reminders
With us, you can now have all of your appointments accurately scheduled. We can manage your appointments and even provide reminder services to your clients or patients, reducing no-shows.
Our call routing services bridge the gap between voice and digital support. Our call routing feature is designed for business phone systems where calls are routed to a specific person or group of people within your company. We can configure specific rules and or criteria based on your unique requirements.
Our professional emergency dispatchers have decades of experience. They are tasked with gathering information related to all emergencies and effectively deliver them to the right on-call technician or service provider every time.
Employee Reporting/Voice Verification
With our employee reporting hotline services, you can minimize the cost of absenteeism. All you need is a dedicated number where your employees can call any time of day.
HR managers love this type of service because employees can advise if they will be late or absent from work. This gives supervisors a head start on covering shifts and ensure there’s minimal downtime in productivity.
Our call experts will answer employee calls in your business name, gather all of the required information, and send the message directly to the appropriate department or supervisor, notifying them of the employee’s status.
In addition, we have voice verification that can identify the caller by their voice, no more guessing or questioning who is actually calling in for their shift.
At AnswerPro, all of our call agents and virtual receptionists are HIPAA certified and are rigorously trained on protecting sensitive information. With us, you can protect your patient health information (PHI) and never worry about your patients going to voicemail.
If you have invested in any marketing or Google PPC (Pay per Click) campaign, the last thing you want is to miss an opportunity to connect with someone who wants your products or services. Our professionally trained call agents can help you capture new leads and inquiries — ensuring you never miss an opportunity to close a sale.
Our professional order entry service provides 24/7 customer and sales support. Partnering with AnswerPro means your orders can be processed in real-time, and you never miss a sale.
You don’t have to go to the expense of hiring additional staff to place orders, and we can log in to your CRM or ordering system to facilitate the sale. With our order entry call processing telephony system, you can be a step ahead of the competition in generating new business.
When your call volume surges and you are understaffed, our call overflow answering services is the best solution you can find. Our virtual receptionists will answer more calls during peak times and make most of the increased volume of incoming calls.
Ideal for small, medium-sized, and large corporate enterprises, our virtual receptionist services are designed to improve your customer service while freeing up your staff. You can focus on your business and hire our virtual receptionists at AnswerPro to cover your phone around the clock.
AnswerPro is fully compliant with the HIPAA Standards for Privacy, Electronic Transactions and Security (including the HITECH Act and the Omnibus Rule of 2013). AnswerPro has implemented policies, processes and procedures designed to ensure compliance with Federal and State information security laws, regulations and rules and monitors ongoing compliance efforts and maintains various reporting mechanisms that are required by law of requested by its customers. AnswerPro recognizes that it is a key business partner with its customers and will continue to provide all of its various programs and services in accordance with the relevant requirement of all state and federal laws and regulations including as applicable HIPAA.
Since 1956, we have worked with thousands of clients. We know that every business needs a reliable answering service to do the job right. Designed with best-in-class call center technology, our agents and virtual receptionists will make your clients (and you) happy. Contact us today for more details.