“Hospitals Without Walls” — How to Ensure a Smooth Patient Experience

Over the past couple of months, the Centers for Medicare & Medicaid Services (CMS) has issued a set of new rules and waivers that are promoted under the slogan “Hospitals Without Walls.” The general idea behind this initiative, according to CMS, is to enable hospitals and healthcare facilities to provide services that go beyond their existing brick-and-mortar facilities.

Hospitals Without Walls: What Is It?

As a direct response to the surge of new COVID-19 cases and the recent outbreak, the “Hospitals Without Walls” program will facilitate the transfer of patients from hospitals to outside facilities, such as ambulatory surgery centers, hotels, dormitories, and inpatient rehabilitation hospitals.

Since most hospitals are set to provide their services at remote locations or sites that are not considered part of healthcare facilities, specific infrastructure is needed to maintain the same level of care and ensure that every patient gets proper treatment. At AnswerPro, we pride ourselves on supporting many healthcare facilities with their telephone answering, appointment scheduling, message taking, and more.

Our team of experienced and HIPAA-certified telephone answering agents complies with the new “Hospitals Without Walls” program and the required crisis response. We use the latest innovations and technology to facilitate ensuring every patient gets the care they need.

The Need for Remote Patient Monitoring

We know that there are plenty of advantages to telehealth and the remote collection of medical data and patient care. However, because of high patient demand and the rising cause of urgent medical needs, we are here to help you make the most of the “Hospitals Without Walls” program and help your patients get care faster.

If you wonder what telemedicine is and how it works, it is a practice of medicine that uses technology to deliver care at a distance. AnswerPro is a pioneer in the telehealth space – we know how to provide remote care and facilitate the right interaction outside traditional healthcare settings.

We see remote patient monitoring as the future of healthcare and strive to support our healthcare clients and improve their ability to meet the needs of their patients. The quality of care that we provide will always match the quality of care that you provide. Our team is experienced and knows how to keep the lines of communication open, responding promptly to questions and providing remote patient monitoring.

We are among the leading remote patient monitoring call centers in the United States and have the capacity to support healthcare facilities of all sizes. Our agents are certified, professional, and knowledgeable in the ways that make patients feel comfortable when helping them manage their health.

We are here to work with your protocol, create scripts, and organize different processes for supporting patients over the phone. Our nurse triage agents are trained to provide acute care and advice over the phone, especially in challenging times like these. We are available 24/7 for your patients and can integrate with any specific systems or protocols.

Our Nurse Triage Services

In addition to the hospital at home and new acute hospital care programs, we are committed to providing high-quality telephone triage health advice to patients and caregivers. AnswerPro has teams of experienced, HIPAA-compliant nurses that are licensed in all 50 states. This allows physicians to be more productive while we take care of their telephone answering needs.

We can address any nursing shortage that you have with our quality nurse triage call center services. Our team is here to accommodate more than just symptom-based call management – we have licensed nurse triage agents that cover calls for hospice triage, home care triage, admissions, referrals, pre-screening, post-operative, or procedural follow-up calls, etc.

You can rest assured that our nursing shortage solutions work 24/7 to answer every call and provide nurse telephone triage services during and after business hours. In addition, custom call scripts can be tailored to meet the needs of any specific practice, where we provide streamlined care for every patient.

We Are Here to Fill in Your Gaps

Maintaining appropriate hospital staffing in your facilities is essential for providing fast and responsive care. If you are experiencing a health care worker shortage, we can offer various mitigation strategies and options to address any lack of capacity. Whether it’s exposure, illness, or their need to care for their families at home, healthcare facilities must be prepared for a shortage of healthcare workers and consider other options that provide the same level of patient service.

AnswerPro is one of the top call centers that healthcare organizations and professionals turn to for their hospital at home and other medical answering service needs. We understand that few offices are as busy as medical facilities and that quality staff is hard to find. If you have a healthcare staff shortage, we can fill in the gaps with professional medical answering, remote patient monitoring, and administrative support services. Think of AnswerPro as your outsourced team of professionals that is perfectly aligned with your practice and the needs of your patients.

Medical Appointment Scheduling, Appointment Reminders, Message Taking & More

As part of your practice, we will do more than answer calls. Our team has decades of experience providing appointment scheduling, message taking, and many other services for hospitals and medical facilities. In addition, we are trained to work with your custom script and tailor it to your needs, whether you need us to answer a specific call or forward it to a specific person or department.

At AnswerPro, we are your best choice when it comes to hiring an accessible medical call center. Our affordability, professionalism, technology, and range of customization options make us a solid fit for all medical professionals.

Whether you are interested in the “Hospitals Without Walls” program, want to learn more about remote patient monitoring, or see how we can help solve your staff shortages, you can contact us today. Our team is here to help you align and take advantage of the future of healthcare!

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