- 24/7 Call Center
Answering Service and Call Center Jobs
Employee Hotline
(913) 676-7238
Join AnswerPro's Award Winning Team
Lasting Careers
AnswerPro has been answering calls for over 60 years. Many members of our team have been with us for more than 20 years. We have created a vibrant company culture that fosters success and collaboration. We are committed to all of our employees’ success, which delivers success to our clients.
Benefits
As a member of our award-winning team, you will experience the benefits of working a non-traditional workweek, with the possibility of working from home as a remote agent after an appropriate training period. The atmosphere that we encourage is one that is positive, fun, yet professional.
Growth Opportunities
As a high-volume call center, we are looking to grow our team with talented individuals who want to build a successful career. From customer service representatives to floor supervisors, there are a lot of growth opportunities here at AnswerPro.
24/7 Scheduling
As an overview of our call center environment, our professional agents work as if they are in our clients’ front office. We are an invisible extension of their business — positioning our clients to virtually be open 24/7.
Flexible Schedules
Our comprehensive training program sets the stage for agent success. We have a variety of shifts available, including day, swing, and overnight with additional hours available too. Since we are a 24/7/365 answering service, night, weekends, and holiday availability is required.
Detailed Training
You will be trained following our industry standards of professional call taking. Once you have completed your training, you will have the opportunity to earn a certification deeming you as a professionally certified call agent. This credential is administered by our governing association, the Association of TeleServices.
- What We Do
Types of Calls We Answer
AnswerPro provides live answering services for many types of businesses, organizations, and professionals. We are an inbound call center that primarily provides customer support, messaging taking, and call routing services. You will not be conducting any outbound sales calls.
Typical calls involve call answering, nurse triage, order entry, appointment scheduling, and emergency dispatching, to name a few. Below is a listing of the primary industries we answer for:
- Hospitals
- Doctors & Physicians
- Medical Clinic
- Nursing Home
- Dental Offices
- Healthcare Organizations
- Hospice
- Chiropractor
- OB/GYN
- Pediatrician
- Addiction Recovery
- Medical Clinics
- Mental Health
Call Agent Success Criteria
- Able to type a minimum of 30 correct words per minute.
- Strong attention to detail.
- Accurately gather caller information based on scripted instructions.
- Answer calls in a friendly, engaging, and helpful manner.
- Professionally handle escalation calls.
- Strong work ethic, proactive, and dependable.
- Effective communication skills.
- Ability to work overtime as necessary.
- Experience using the Amtelco platform is a plus.
Benefits
We offer a detailed benefits package to our full time employees to offer peace of mind that you’re getting the most while working with AnswerPro.
- Competitive wages
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Career advancement
Employee Hotline
(913) 676-7238
AnswerPro Locations
AnswerPro is headquartered at at 702 N. 129th Street, Omaha, NE 68154.
All offices provide inbound call center solutions for our clients nationwide, and we can support a wide variety of answering service jobs.
To ensure the health and safety of our team, all employees are working remotely.