The Top 5 Reasons to Use an Answering Service

First impressions are everything, especially in business. With a professional answering service by your side, you can attract more customers and grow your business while improving customer service levels.

If you are wondering whether you need a telephone answering service, the answer is simple — yes, you do! Since you can’t always be there to answer your phone; this is where a professional answering service like AnswerPro comes into play.

Remember, missed calls equal missed sales. So again, yes, you need an affordable solution to have your phones answered whenever you or your staff aren’t available.

With AnswerPro, you will finally have the time to focus on essential tasks for your business without interruption. Below, we are listing the top five reasons to choose us.

Professionally Certified Live Agents That Are Available 24/7/365

All our live agents here at AnswerPro are professionally certified through our industry’s governing body, The Association of TeleServices International (ATSI). With us, you can free up more time for your staff to do what they do best while being virtually available 24/7/365 — an essential competitive edge you should capitalize on.

A phone answering service like ours can answer some of your calls or all them, take messages, and dispatch. There is no question that our service can help you streamline your business operations.

We can also book appointments, manage your calendar, and work with your custom scripts when answering your phone.

ATSI Certification

We are focused and committed to continuously learning and adopting the best strategies to help our clients grow their respective businesses. Each of our agents is skilled in multiple areas and professionally guided to maximize their full potential.

As mentioned above, AnswerPro is a professionally certified telephone answering service. In addition, our industry association, ATSI, gives us continuous access to the best HIPAA agent training, supervisor training, and key performance benchmarking indicators to ensure excellence in call answering.

Reduce Your Labor Costs with A Professional Answering Service

Our answering services are affordable and are only a fraction of the cost of hiring an in-house administrative team. However, if you have had receptionists before, you already know that the burdened payroll costs can be exorbitant. Not to mention having to deal with call-offs, no-shows, and PTO.

The time, effort, and money that hiring and training employees are painfully expensive for most business owners. So this is where we step in as the most affordable option for your call answering needs.

100% U.S. Based Call Agents

Third, on the list of reasons to choose AnswerPro as your telephone answering service is that all our agents are based in the United States.

We’re proud that the average tenure of our employees is now over 20 years. All our call agents are experts at what they do, and they assist all our clients with delivering the absolute best customer service.

Secure and Reliable IT Infrastructure

We are here to be a big part of your business continuity plan. A secure and stable IT infrastructure supports our robust call center telephony platform. This ensures data protection and privacy for each call so that you don’t have to worry about sensitive information being compromised.

As you can see from above, choosing the right answering service can make all the difference in the success of your business.

At AnswerPro, we’ve been in the answering service industry since 1956 and have helped many companies optimize their operations, streamline their tasks, and grow their business. This is what we do best!

Contact us today to learn more about our professional telephone answering services!