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How an After-Hours Answering Service Can Benefit Your Business

When potential customers call after regular business hours, having after-hours answering support ensures responsive service and increases your competitive edge. It’s an affordable option that enables business owners to be available virtually 24/7.

An after-hours answering service bridges the gap between regular operating hours and when you’re or your staff is unavailable — giving your callers a live person representing your business no matter when they call.

The majority of callers hang up when they land in voicemail. Without an after-hours answering service, you limit your availability, and your business will receive nothing but missed calls and missed opportunities.

Every business requires continuous support, and missed calls during the night and on weekends results in missed leads and dissatisfied customers. Stop stressing about keeping your phone lines covered and work with a professional 24-hour answering service.

Below, we discuss the value of enlisting a professional after-hours answering service.

Every Industry Needs an After-Hours Call Service

Having an after-hours call service is one of the best options for appointment scheduling and emergency response.

There are plenty of businesses in different industries that can benefit from enlisting the support of an after-hours answering service. In this day and time, everyone expects responsive service, especially outside of regular business hours.

Whether you need telephone answering support after your staff goes home or you’re interested in 24-hour coverage, you can rely on our award-winning team of call agents and virtual receptionists. AnswerPro is available any time to take your calls, schedule appointments, dispatch urgent calls, etc.

Below is a list of industries that can benefit from an after-hours answering service. We work with all types of businesses from the following industries, delivering top-notch after-hours support for each of them.

Medical

An after-hours medical answering service enables your practice to improve patient satisfaction and operational efficiency. Answering services that provide after-hours support reduces the overhead costs of employing full-time staff while ensuring compliance with HIPAA and HITECH requirements.

Medical issues and emergencies happen any time of day or night, whether you’re in the office or not. When patients call, they need to speak with a live and compassionate call agent, triage nurse, or on-call medical doctor. As a healthcare provider, it is essential for you to provide excellent patient care 24/7.

At AnswerPro, we customize after-hours answering and dispatching services for medical offices, doctors, hospitals, and clinics. With over 60 years of experience and knowledge, we can answer all of your telephone calls any time you aren’t available.

Veterinarians

Pet emergencies can happen at any time, but if something happens after-hours or on the weekend, you owe it to your patients to be available, and the best veterinary offices are.

Here’s how an after-hours answering service helps veterinary offices.

  • Prompt response ensures you never miss a call.
  • You get to focus on in-person care without interruptions.
  • Filter routine calls vs. emergencies
  • After-hours emergency dispatch
  • Appointment scheduling

HVAC

HVAC companies know that once the phones start ringing, it means more business for them. However, they usually find it difficult to answer calls in the middle of the night.

An after-hours answering service offers professional live answering when your office is closed. It also provides you with a strong competitive advantage against your competition, which positions your HVAC company as a responsive service provider.

When your phone rings, callers are already prequalified, and they need your service. Don’t let another call go to voicemail because the majority of people will hang up.

AnswerPro offers after-hours answering services for HVAC businesses to ensure that no calls are ever missed. Whether someone’s air conditioning system doesn’t work or their heater has gone out, being there for your callers can be the differentiator your HVAC business needs to grow.

With after-hours support, you can rest assured knowing that your calls are in capable hands. Our team at AnswerPro has been working with HVAC businesses for decades and is highly skilled in the types of calls that come into your business.

Small Business

Believe it or not, an after-hours answering service is one of those elements that can help a small business grow. Knowing that a local small business is virtually open 24/7 gives customers and callers a feeling that you are there for them anytime they need you.

Having a live after-hours answering service will help your small business sound larger and more professional. This type of service typically offers a customized approach to call answering and involves creating unique call scripts. These assist call agents with answering calls based on the need of your callers.

Contractors

Contractors such as plumbers, roofers, electricians, and other trade professionals need a reliable answering service to help them answer inbound calls, especially after-hours.

An after-hours answering service worth their “salt” should be available 24/7 for contractors and business owners to help them increase sales and reduce labor costs.

At AnswerPro, our agents have been working with local contractors across the nation, helping them fill their calendars with new business opportunities and appointments.

Real Estate

What happens if a potential buyer calls you, and you’re not available regardless if it’s during office hours or after. The fact is you just lost an opportunity to close a potential sale.

Here’s how an after-hours answering service can assist real estate agents.

  • Quick response time
  • All of your calls will be answered
  • Schedule appointments based on your availability
  • Capture new listing and buyer information
  • Transfer emergency calls directly to you
  • Provide virtual receptionist services around the clock

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