Today’s live answering and appointment scheduling services are far more versatile than many may think. If you work in a dental office, you should know that outsourcing your call answering and appointment scheduling to an answering service can benefit your staff in your day-to-day operations. To begin with, we know how much work is required …
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Medical Call Answering and Appointment Scheduling Services
Medical offices have seen a surge in calls, especially after the pandemic, which is why every healthcare organization and medical practice needs telephone answering support. Every phone call that comes into your office should be addressed quickly and with the utmost professionalism and extreme care. Appointment scheduling is one of the most frequent types of …
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Property Management Answering Service
Property managers are responsible for more than just managing properties. They’re responsible for complete asset and portfolio management, including lease renewals, listings, maintenance, and so on. If you’re either a commercial or residential property manager, you know that every call matters, and you also know that it’s unrealistic for you to be available every time …
How A Virtual Assistant Can Help You Save on Labor Costs
Let’s face it – plenty of small business owners feel they have to take on many roles for their company to thrive. If you’re experiencing this, the question we ask is, how’s that working for you? Do you need a solution? If so, this is where we can step in and support you. Hiring a …
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The Value Trade Service Professionals Receive from Having an After-Hours Answering Service
Many trade service professionals want to increase revenue while reducing overhead. Who knew that hiring an after-hours answering service could help achieve this goal? We did! The facts indicate that to service more customers, trade service professionals need to be available all the time, especially after-hours. Think about it, what if a new customer calls …
The Top 5 Reasons to Use an Answering Service
First impressions are everything, especially in business. With a professional answering service by your side, you can attract more customers and grow your business while improving customer service levels. If you are wondering whether you need a telephone answering service, the answer is simple — yes, you do! Since you can’t always be there to …
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“Hospitals Without Walls” — How to Ensure a Smooth Patient Experience
Over the past couple of months, the Centers for Medicare & Medicaid Services (CMS) has issued a set of new rules and waivers that are promoted under the slogan “Hospitals Without Walls.” The general idea behind this initiative, according to CMS, is to enable hospitals and healthcare facilities to provide services that go beyond their …
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Chatbot To Live Chat Handoff: When Conversational AI Isn’t Enough
When to Transition to a Live Agent from Conversational AI Chatbots Let’s face it. Even with the best conversational AI technology, some interactions will require a human touch. By offering a seamless handover between a chatbot and a live agent, you can rest assured that every online interaction with your brand is frictionless – no …
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The Benefits of a HIPAA-Compliant Medical Answering Service
Doctors and Physicians have a heavy workload. With millions of visits to a physicians’ office every year, they need to be as efficient as possible with patient communication and all aspects of their practice. A doctor’s answering service not only can streamline patient communication and improve patient satisfaction, but it can also provide key medical …
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Why HVAC Contractors Need A Professional & Reliable Answering Service
As an essential business, the heating and cooling industry is booming. According to a report from the U.S. Bureau of Labor Statistics, it is expected that there will be a 14% increase in job availability for HVAC technicians by 2024. This means more competition and plenty of opportunities to increase business. Here are some of …
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