Employment Application

Applicant Information

Name(Required)

First Name M.I. Last Name

Address

Address 1 Address 2

City

State

Zip Code

Phone(Required)

Email(Required)

Date Available

MM slash DD slash YYYY

Desired Salary

Position Applied For

Are you a citizen of the United States?(Required)

Yes

If no, are you authorized to work in the U.S.?(Required)

Yes

Have you ever worked for AnswerPro previously?(Required)

Yes

If yes, when?

MM slash DD slash YYYY

Have you ever been convicted of a felony?(Required)

Yes

If yes, please explain?

Education

High School

Address

From

MM slash DD slash YYYY

Did you Graduate?(Required)

Yes

College

Address

From

MM slash DD slash YYYY

Did you Graduate?

Yes

Degree

Other

Address

From

MM slash DD slash YYYY

Did you Graduate?

Yes

Degree

Do you have military experience or are you currently enlisted?(Required)

Yes

Military Service

Branch

From

MM slash DD slash YYYY

Type of Discharge

If other than honorable, please explain

Previous Employment

Company

Address

From

MM slash DD slash YYYY

Phone

Supervisor

Company

Starting Salary

Ending Salary

Responsibilities

May we contact your supervisor for reference?

Yes

Company

Address

From

MM slash DD slash YYYY

Phone

Supervisor

Company

Starting Salary

Ending Salary

Responsibilities

May we contact your supervisor for reference?

Yes

References

Please list three professional references

Name(Required)

Relationship or Role(Required)

Phone(Required)

Company

Address

Name

Relationship or Role

Phone

Company

Address

Name

Relationship or Role

Phone

Company

Address

Disclaimer and Signature

I certify that my answers are true and complete to the best of my knowledge.

If this application leads to employment, I understand that false or misleading information in my application or interview may result in my release.

Name(Required)

Date(Required)

MM slash DD slash YYYY

Quiz: Spelling

Review each set of words. Select the one (1) word that is misspelled and type it correctly in the space below it.

1.

Sleep

Littel

Slide

2.

Yelow

Test

Zip

3.

Sumer

House

Twelve

4.

Horse

Shopping

Screem

5.

Grat

Mess

Family

6.

Alphabet

Believe

Handsome

7.

Busses

Easy

Happen

8.

Crowd

Dary

Cousin

9.

Mirror

Mean

Honie

10.

Sneaze

Village

Twice

Quiz: Attention to Detail

Compare the statements below:

Statement 1

Martin Cannon
677-4413

Statement 2

Martin Cannan
677-4413

Statement 1 and 2 should match exactly. If they do not match, select the correct answer below that states their difference.

A. Name does not match

B. Phone number does not match

C. Name and phone number do not match

D. Both statements are the same

Compare the email-address lists below:

List 1

Fredf@thegreatstore.com
Michaels@naturaltraining.com
Olesonh@machineomatic.com

List 2

Freds@thegreatstore.com
Michaels@naturaltraining.com
Olesonh@machineomatic.com

List 1 and 2 should match exactly. If there is a difference between the two lists, indicate which line is incorrect.

A. Line One (1) does not match

B. Line Two (2) does not match

C. Line Three (3) does not match

D. List one (1) and two (2) match exactly

Compare the addresses below:

Address 1

Gerald Jansen
1050 Earl Dr.
Sacramento, CA 90079

Address 2

Gerald Janson
1055 Earl Dr.
Sacramento, CA 90079

Address 1 and 2 should match exactly. If there is a difference, indicate what is different.

A. Names are Different

B. Addresses are Different

C. Names AND addresses are different

D. Names AND addresses match

Select the option that matches the statement below:

Statement

Tolleson 11/02/88 112569

Select the answer below match the statement above exactly:

A. Tolleson 11/20/88 112569

B. Tolleson 11/02/88 115269

C. Tollison 11/02/88 112569

D. Tolleson 11/02/88 112569

Select the option that matches the statement below:

Statement

ZY96828

Select the answer below match the statement above exactly:

A. ZY96288

B. ZY69828

C. ZY96828

D. ZY96882

Quiz: Grammar

1. How many vacation days do I ________ left this year?

A. have

B. has

2. What department was your first job with your last company ________?

A. at

B. in

3. At ________ hotel will I be staying during the conference?

A. which

B. what

4. Susan called in sick. She is not feeling _______ today.

A. good

B. well

5. Don’t forget that the deadline _______ coming up in three days.

A. is

B. be

6. There is a sale on the desk you want this week. ______ reduced by 20 percent at Office Warehouse.

A. It's

B. Its

7. Is the firm’s disaster plan sufficient to ensure that we are prepared _______ a hurricane?

A. from

B. for

8. Employees should not perform safety assessments alone. We need to assign them to work in _______.

A. pairs

B. pares

Pre-Interview Questions

The instructions from your boss to you is to obtain certain basic information about a caller before you answer any of the caller’s questions. Yet, the caller is asking you question after question. What do you do? What do you say?

Building rapport and a connection with a client is important in the work that we do. What is your approach to building a connection with a client over the phone?

Imagine it’s your first day in the call center and you have a client on the phone who is asking questions that you don’t know the answer to. Everyone else around you are on calls and the team leader is helping another agent. What do you do?

How do you maintain accuracy while multitasking for a client?

What techniques do you use to retain information so that you can answer questions more quickly?

How do you work under stress?

What do you do when you don’t know how to help a client?

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