First impressions are everything, especially in business. With a professional answering service by your side, you can attract more customers and grow your business while improving customer service levels. If you are wondering whether you need a telephone answering service, the answer is simple — yes, you do! Since you can’t always be there to …
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Over the past couple of months, the Centers for Medicare & Medicaid Services (CMS) has issued a set of new rules and waivers that are promoted under the slogan “Hospitals Without Walls.” The general idea behind this initiative, according to CMS, is to enable hospitals and healthcare facilities to provide services that go beyond their …
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When to Transition to a Live Agent from Conversational AI Chatbots Let’s face it. Even with the best conversational AI technology, some interactions will require a human touch. By offering a seamless handover between a chatbot and a live agent, you can rest assured that every online interaction with your brand is frictionless – no …
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Doctors and Physicians have a heavy workload. With millions of visits to a physicians’ office every year, they need to be as efficient as possible with patient communication and all aspects of their practice. A doctor’s answering service not only can streamline patient communication and improve patient satisfaction, but it can also provide key medical …
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As an essential business, the heating and cooling industry is booming. According to a report from the U.S. Bureau of Labor Statistics, it is expected that there will be a 14% increase in job availability for HVAC technicians by 2024. This means more competition and plenty of opportunities to increase business. Here are some of …
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When potential customers call after regular business hours, having after-hours answering support ensures responsive service and increases your competitive edge. It’s an affordable option that enables business owners to be available virtually 24/7. An after-hours answering service bridges the gap between regular operating hours and when you’re or your staff is unavailable — giving your …
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There’s an increase in demand, specifically for large businesses and corporate enterprise organizations, for an easy and reliable solution to centralize communication channels and client touchpoints into one location. Contact centers are on the rise as a viable solution to provide what is known as omnichannel client support. However, they may not be the best …
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Answering your phone promptly and courteously is one of the best ways to display your professionalism. However, there is more to it than that. There’s a process for this, and it is rooted in phone etiquette. These guidelines can help you avoid issues such as customers hanging up before you have a chance to talk …
BPO Call Center: What Is It and What Does It Do? Consumers have high expectations when it comes to customer service, and if your company doesn’t have the staff or the capacity to address customer calls, you definitely have an issue. Many business owners don’t have the resources or staff to address all of their …
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