How an After-Hours Answering Service Can Benefit Your Business

When potential customers call after regular business hours, having after-hours answering support ensures responsive service and increases your competitive edge. It’s an affordable option that enables business owners to be available virtually 24/7. An after-hours answering service bridges the gap between regular operating hours and when you’re or your staff is unavailable — giving your …

Contact Center vs. Call Center: What are the Differences?

There’s an increase in demand, specifically for large businesses and corporate enterprise organizations, for an easy and reliable solution to centralize communication channels and client touchpoints into one location. Contact centers are on the rise as a viable solution to provide what is known as omnichannel client support. However, they may not be the best …

Phone Etiquette Tips For Your Business

Answering your phone promptly and courteously is one of the best ways to display your professionalism. However, there is more to it than that. There’s a process for this, and it is rooted in phone etiquette. These guidelines can help you avoid issues such as customers hanging up before you have a chance to talk …

The Benefits of Business Process Outsourcing

BPO Call Center: What Is It and What Does It Do? Consumers have high expectations when it comes to customer service, and if your company doesn’t have the staff or the capacity to address customer calls, you definitely have an issue. Many business owners don’t have the resources or staff to address all of their …