“Hospitals Without Walls” — How to Ensure a Smooth Patient Experience

Over the past couple of months, the Centers for Medicare & Medicaid Services (CMS) has issued a set of new rules and waivers that are promoted under the slogan “Hospitals Without Walls.” The general idea behind this initiative, according to CMS, is to enable hospitals and healthcare facilities to provide services that go beyond their […]

Chatbot To Live Chat Handoff: When Conversational AI Isn’t Enough

When to Transition to a Live Agent from Conversational AI Chatbots Let’s face it. Even with the best conversational AI technology, some interactions will require a human touch. By offering a seamless handover between a chatbot and a live agent, you can rest assured that every online interaction with your brand is frictionless – no […]

The Benefits of a HIPAA-Compliant Medical Answering Service

Doctors and Physicians have a heavy workload. With millions of visits to a physicians’ office every year, they need to be as efficient as possible with patient communication and all aspects of their practice. A doctor’s answering service not only can streamline patient communication and improve patient satisfaction, but it can also provide key medical […]

What to Look for In A Property Management Answering Service

Property managers are responsible for more than just managing properties. They’re responsible for complete asset and portfolio management, including lease renewals, listings, maintenance, and so on. If you’re either a commercial or residential property manager, you know that every call matters, and you also know that it’s unrealistic for you to be available every time […]

How an After-Hours Answering Service Can Benefit Your Business

When potential customers call after regular business hours, having after-hours answering support ensures responsive service and increases your competitive edge. It’s an affordable option that enables business owners to be available virtually 24/7. An after-hours answering service bridges the gap between regular operating hours and when you’re or your staff is unavailable — giving your […]

Contact Center vs. Call Center: What are the Differences?

There’s an increase in demand, specifically for large businesses and corporate enterprise organizations, for an easy and reliable solution to centralize communication channels and client touchpoints into one location. Contact centers are on the rise as a viable solution to provide what is known as omnichannel client support. However, they may not be the best […]

The Benefits of Business Process Outsourcing

BPO Call Center: What Is It and What Does It Do? Consumers have high expectations when it comes to customer service, and if your company doesn’t have the staff or the capacity to address customer calls, you definitely have an issue. Many business owners don’t have the resources or staff to address all of their […]